How to remove pre-existing partitions and wipe the first track of a destination volume in the Symantec Recovery environment.

Article:TECH56856  |  Created: 2008-01-17  |  Updated: 2013-10-28  |  Article URL http://www.symantec.com/docs/TECH56856
Article Type
Technical Solution

Product(s)

Subject

Issue



How to remove pre-existing partitions and wipe the first track of a destination volume in the Symantec Recovery environment


Error



When a restore attempt fails, prior to the next restore attempt, removing existing drive structures on the destination disk/volumes such as pre-existing partitions, file structures, and first track information increases the rate of success.


Solution



How to delete partitions pre-existing partitions:

1. Delete the partitions following the steps listed below:
 
a. In the recovery environment main window, click Utilities -> Partition table operations.
 
b. Select the drive on which to operate.
 
 
WARNING: If any attached drives are connected at the time of deletion, disconnect the drive, and again restart the machine in the recovery environment. If not certain of the device drive being selected, start the delete process again.

 
c. Click Next.
 
d. Select Delete and click Next.
 
e. Click Yes for confirming the deletion and click Finish.
 

 
How to wipe first track:

1. After deleting the partitions from the steps listed above, delete the first track by following the steps below:
 
a. In the recovery environment main window, click Utilities -> Support Tool.
 
b. Select First Track Operations from the Select a tool to use list. (Figure 2)
 

 
Figure 2

 

WARNING: If any attached drives are connected at the time of deletion, disconnect the drive, and again restart the machine in the recovery environment. If not certain of the device drive being selected, start the delete process again.

 
c. Select the required drive and click Next: (Figure 3)
 

Figure 3

 

 
d. Select the drive needs to be wiped then the Wipe menu option then click Next. (Figure 4)
 

Figure 4

 

 
e. Click Yes for confirming the deletion and click Finish.
 

 
2. After successfully deleting the first track, exit out of the recovery environment and turn off the system.
3. Reconnect and turn on any external media, if required.
4. Turn on the system and restart it back in the recovery environment to perform the restore tasks.

 
 
How to use Microsoft utility DiskPart to delete partitions and wipe first track information:

If the above directions to delete pre-existing partitions and wiping the first track does not work, or if a customer needs to script the removing of drive structures prior to a restore attempt, below are the directions on how to use the Microsoft utility built into the recovery environment restore CD - DiskPart.

For Backup Exec System Recovery versions 8.5 and 2010:

1.  Select the Analyze tab from the Main Menu.
 
2.  Select Open Command Shell Window
 
3.  Type Diskpart. Note that the prompt changes to DISKPART>.
 
4.  To see what drives are available, type List Disk
 
5.  In the example, the drive to restore to is Disk 0.
6.  To select this partition type Select Disk 0
7.  Type Clean

 
1. Move the mouse pointer to the upper left corner of the main window screen just under the title bar until the pointer changes to a hand, and left-click. This opens a command prompt window.
 
2. At the command prompt, type diskpart and press Enter.
 
3. Type list disk, to learn of the disk number of the internal drive to perform the disk operation upon; and then press Enter.
 
Note: The list disk command will give a listing of the available drives. If the drive is not visible here, it is not being recognized by the Symantec Recovery Disk. If the drive is not present, type Exit and from the main menu using the, 'Load a driver,' menu option to load the VISTA/Windows 2003 mass-storage controller driver may assist in listing the internal drive in the next attempt.
 
4. Type sel disk, enter the disk number of the internal destination drive and then press Enter.
 
5. Type CLEAN and then press Enter.
 
6. Type EXIT and then press Enter to leave DISKPART.
 
7. Type EXIT and then press Enter to leave the command prompt window.
 
8. Click the Exit Link at the bottom right corner of the main window screen to exit out of the recovery environment and reboot.
 

 
A Description of the DiskPart Command-Line Utility -  http://support.microsoft.com/kb/300415

 

 





Article URL http://www.symantec.com/docs/TECH56856


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