Cannot map a drive from within the Backup Exec System Recovery or Symantec System Recovery Restore Environment (SRD)

Article:TECH76187  |  Created: 2010-01-15  |  Updated: 2013-12-31  |  Article URL http://www.symantec.com/docs/TECH76187
Article Type
Technical Solution

Product(s)

Issue



After booting a system with either the Backup Exec System Recovery or  Symantec System Recovery Restore Environment (SRD) CD/DVD or USB device, attempting to map a drive fails with various messages.


Environment



Performing a recovery where the recovery points sets are being shared across a network.


Solution



Solution1:

 
1. Navigate to the Network tab.
 
2. Select Ping a Remote Computer to verify that networking is functioning. if there are any Network issues, resolve them.
 
3. Select Map a Network Drive.
 
4. If this fails try Connect Using a Different User Name
 
5 If this fails as well, try Solution 2.
 

 
Solution 2.
 
1. Navigate to the Analyze tab.
 
2. Select Open a Command Shell Window.
 
3. At the command prompt type the following:
 
NET USE Z: \\SERVER_NAME\SHARE_NAME <Enter>
 
Note: For \\SERVER_NAME either the UNC name, or IP address may be input
 
4. In a Workgroup this will be all that needs to be done.
 
5. In a domain there will be a prompt for User Name and for Password. Input the appropriate credentials.
 

 
 
 
6. To verify that the drive has been mapped, at the command prompt type Z:<Enter>. You should see your recovery points or be able to navigate to them from here.
 

 



Legacy ID



336438


Article URL http://www.symantec.com/docs/TECH76187


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