Event ID 100 is continuously generated on the Discovery Accelerator (DA) server after deleting a case with legal holds applied.

Article:TECH78231  |  Created: 2009-01-21  |  Updated: 2011-01-26  |  Article URL http://www.symantec.com/docs/TECH78231
Article Type
Technical Solution

Environment

Issue



Event ID 100 is continuously generated on the Discovery Accelerator (DA) server after deleting a case with legal holds applied.


Solution



While deleting a case with legal holds applied, an attempt to place an invalid NULL in the LegalHoldState for a case is rejected.  This action is preventing legal holds from being properly removed on items in the Vault Stores and items removed from the Review Set table in Discovery Accelerator (DA).

Workaround:
Remove legal holds from a case prior to deleting the case.

Error:
Source:   Accelerator Service Processor
Event ID: 100
Description:
Customer ID: X - An error has occured when initializing the Cases. System.Data.ConstraintException: Failed to enable constraints. One or more rows contain values violating non-null, unique, or foreign-key constraints.

Note:  This issue has been fixed in the following releases of Discovery Accelerator.

Discovery Accelerator 8.0 SP5
http://www.symantec.com/docs/DOC3270

Discovery Accelerator 9.0.1
http://www.symantec.com/docs/DOC3408


Supplemental Materials

Value100
Description

An error has occured when initializing the Cases.


Value1922111
Description

Event 100 when deleting a case with legal holds applied.



Legacy ID



339405


Article URL http://www.symantec.com/docs/TECH78231


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