Multilingual Recovery CD hangs at the Windows loading screen appears, then generates an error; the single language CD boots correctly.

Article:TECH88021  |  Created: 2009-01-12  |  Updated: 2014-01-02  |  Article URL http://www.symantec.com/docs/TECH88021
Article Type
Technical Solution


Subject

Issue



Attempting to boot from a multilingual Recovery-CD for Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR) products, the Windows loading screen appears, then an error below occurs failing to boot into the recovery environment. Using a language specific recovery CD boots successfully.


Error



"Windows failed to start. A recent hardware- or software change might be the cause. Status: 0xc0000017 Info: An unexpected error occurred."


Cause



The WIM (Windows Imaging File Format) present in the Multilingual Symantec Recovery Disk (SRD) is larger than in the single language Recovery Disk and requires more RAM in order to load. On system low system memory client computers the Multilingual recovery disks are unable to load the WIM due to a lack of memory because of the resources used by Data Execution Prevention. Once DEP is disabled more RAM is available and the SRD will successfully load the WIM allowing the computer to boot into the Symantec Recovery Environment.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  <http://www.symantec.com> 

WORKAROUND

Disable the Execution Prevention in the BIOS of the computer during the restore. On some system the section within the BIOS are labeled as follows:
--> SECURITY
--> MEMORY PROTECTION
--> EXECUTION PREVENTION

If your operating system supports Data Execution Prevention, this setting can prevent virus/worm attacks that create memory buffer overflows by running code where only data is allowed.

Supplemental Materials

SourceETrack
Value1440299

Legacy ID



334964


Article URL http://www.symantec.com/docs/TECH88021


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