Symantec Desktop Email Encryption

Articles and downloads that help solve the most common problems related to Symantec Desktop Email Encryption.


Creating a New Messaging Service

To create a new service

  1. Open Symantec Encryption Desktop and click the PGP Messaging Control box. 
  2. Click New Messaging Service in the PGP Messaging Control box.
  3. In the Description field of the Account Properties section, specify a name for this service.
  4. Type your email address in the Email Address field.
  5. Type the name of your incoming and outgoing email servers, or click Server Settings if you want to set advanced options.
  6. Select the type of server (Internet Mail, Symantec Encryption Server, MAPI/Exchange, Lotus Notes) that the new service will be using under Server Type.

    Note: Some of the fields in the Server Settings dialog box change depending on what type of server you select.
  7. Enter the following (Name, Protocol, Port, SSL\TLS, etc.) for Incoming Mail Server.

    Caution: Warn if email client attempts SSL/TLS: This option should only be enabled if you are certain your mail server supports SSL. When selected, Encryption Desktop displays a warning dialog box if the email client attempts SSL/TLS, as this is a condition that is incompatible with Symantec Encryption Desktop proxying your email.
  8. Enter the following (Name, Port, SSL\TLS, Automatic, Require STARTTLS, etc) for the Outgoing Mail Server.
  9. Click OK when you are finished.
  10. In the Symantec Encryption Server field, select the name of the Symantec Encryption Server if necessary. 
  11. Click Key Mode. The Key Management Mode dialog box is displayed, displaying your current key mode. If necessary, click Reset Key, which starts the Key Setup Assistant.
  12. Click OK.
  13. In the Username field, type the user name on the email account.
  14. In the Default Key field, the current key displays.
  15. Enable Cache this key’s passphrase when I log in (by selecting the checkbox) if you want to cache the passphrase for the keypair you just selected when you log in. If you don’t cache the key’s passphrase, you will be prompted for it when you are sending signed messages or receiving encrypted messages.
  16. In the Security Policies provided by [server name] section, the current policies that apply to you are displayed. You can keep the default security polices, disable the default security policies, or add new policies if you are using Symantec Encryption Desktop as a standalone product.
  17. If you have edited any policies, you must click Done when you are finished. Otherwise, when you are done with the security policies, the account is ready. It is not necessary to click a button to save your information. It was saved as soon as you typed it.