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Symantec Drive Encryption Recovery



Articles and downloads that help solve the most common problems related to Symantec Drive Encryption




Step-by-step

This step-by-step references using third party software to create recovery disks. For directions on burning bootable disks using other software programs, consult your software documentation.

Caution: Recovery disks work only with the corresponding version of Encryption Desktop\PGP Desktop installed on the system. For example, if you attempt to use a 10.0.x recovery disk to decrypt a disk protected with version 10.3.1, it will render the 10.3.1 disk inoperable.

This section uses Roxio as an example to use for creating a recovery CD.

To create a recovery CD

  1. Make sure Encryption Desktop\PGP Desktop for Windows and Roxio Easy Media Creator or Roxio Easy CD Creator (or other software that can create a CD from an ISO image) are installed on your system.
     
  2. Open Roxio Easy Media Creator or Roxio Easy CD Creator and choose to create a Data CD Project.
     
  3. Select File > Record CD from CD Image. The Record CD from Hard Disk Image screen appears.
     
  4. Select Files of Type > ISO Image Files (ISO).
     
  5. Navigate to the PGP Desktop directory. The default directory is C:\Program Files\PGP Corporation\PGP Desktop\.
     
  6. Select bootg.iso and click Open. The Record CD Setup screen appears.
     
  7. Insert a blank, recordable CD into a CD-Rom drive on your system.
     
  8. On the Record CD Setup screen, click Start Recording. The Record CD from CD Image Progress screen appears as the ISO file is burned to the CD-Rom.
     
  9. When the file is burned to the CD-Rom, click OK. The recovery disk is now ready for use.
     
  10. Remove the recovery disk from the drive and label it appropriately.