Philadelphia Security User Group

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Client Endpoint Troubleshooting Best Practices  

Dec 12, 2012 01:56 PM

The attached presentation contains information and links to articles to help admnistrators troubleshoot client end points.

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Client Endpoint Troubleshooting Best Practices.pptx   4.82 MB   1 version
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Feb 28, 2013 08:50 AM

Isn't this the same as using "aexnsagent /diags" then?

Feb 28, 2013 08:23 AM

For 7.1 find the Altiris.Diagnostics.dll.  It should be in the Altiris Agent folder.  After finding it, register it.  Once you do that, locate the SYmantec Management Agent in the system tray.  Right click and you'll notice a new menu.  Click on diagnostics and you'll see many options avaialble, and Log Viewer is among them.

 

 

Dec 21, 2012 04:39 AM

On page 7 you write:

To use the Log Viewer locally, copy the following files from the (install drive)\program files\altiris\Diagnostics folder on your Notification server to a local folder on your computer:

Altiris.Diagnostics.dll
LogViewer.exe
SourceGrid2.dll
SourceLibrary.dll

I have CMS 7.1 SP2 MP1 installed and the only available file there is LogViewer.exe.

Altiris.Diagnostics.dll I found at C:\Program Files\Altiris\Upgrade.
SourceGrid2.dll and SourceLibrary.dll i do not find at all.

I tried to copy the complete Diagnostics directory with the Altiris.Diagnostics.dll I found at C:\Program Files\Altiris\Upgrade --> not working.

So which version this document was made for and how to get this running with 7.1?

 

Dec 21, 2012 04:03 AM

Really very useful for the newcomer's.

 

Thanks

 

Dec 18, 2012 02:44 AM

Thanks all,

 

 

Really good PPT.

Dec 18, 2012 02:03 AM

Thanks Mikemann..

 

This PPT is very useful.

 

 

Thanks

 

Shiva

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