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How effective incident management retains market share

Created: 29 Jan 2013 • Updated: 29 Jan 2013
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Courtenay Enright CBCP CSSGB's picture
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This paper discusses the need for business continuity practitioners to make incident management a focal element of their programme.  Particularly during the first few minutes and hours of a business disruption, an established incident management methodology is not only key to achieving a successful, coordinated recovery, but it can play an even more important role in maintaining customer confidence following a disruption or crisis.