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How to Tell When SMSMSE 6.5 has Successfully Integrated into SPC 2.0

Created: 28 Nov 2011 • Updated: 06 Dec 2011
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Mick2009's picture
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Symantec Mail Security for Microsoft Exchange 6.5.5 and above can be integrated with the new Symantec Protection Center (SPC) 2.0.  Exact steps for completing this integration can be found in the Symantec Mail Security for Microsoft Exchange with Symantec Protection Center v2.0 User Guide (
Administrators performing the procedure for the first time may have some concerns: the integration seems to require a long time (20-30 minutes), during which there are few indications of progress in the interfaces of SPC 2.0 or the Exchange server.  This article is intended to illustrate how to tell when the integration is underway, and when it has completed. 
Here is the webpage displayed when the "Pull" method of integration is used:
After clicking "install" there does not seem to be any activity.  However, in the background, the Symantec Management Agent (SMA, sometimes referred to as the "Altiris" agent) is being installed.  Keep an eye on the server's task bar for its new icon.  Also, when the installation is complete, there will be a series of events logged in the Windows Application Event logs.  For details on those events, see the examples in the following article:
Article: TECH161785
Article URL
Once the SMA is installed, clicking on its icon can open it and view Software Updates.  Current jobs that are in progress will be displayed.  There will be several entries listed while the server running SMSMSE 6.5 is integrated into the organization's SPC 2.0.
When the integration is complete, the Software Delivery tab will not display any current jobs.
At that point, integration is complete and the browser window can be closed.  The SMSMSE server will be forwarding information to the SPC 2.0: this information will appear in the SPC 2.0's reports. 
Many thanks for reading!  Please do use the Comments fields, below, to provide feedback on this illustrated article and any way that it can be improved.