Endpoint Protection

ADPlus is a tool from Microsoft Product Support Services (PSS) that can troubleshoot any process or application that stops responding (hangs) or fails (crashes). These tool can be used if you have any issues related to ccApp.exe crashing or smc service encountered a problem and need to close. 

Steps to follow before using the tool. 

1. Download Debugging tools from Microsoft website and install the same on the problem machine. 
2. There is no need to download any symbols for debugging only the tool is sufficient. 

Steps to follow in order to generate the logs for process crash. 

1. Create a folder on any of the drive to collect the logs. 
2. Open command prompt and browse to the location where the debugging tool is installed (i.e. <Install Drive>:\Program Files\Debugging Tools for Windows (x86))
3. Execute the command adplus.vbs -crash -pn processname -o "path to output folder"
4. Please refer to the below mentioned example. 

C:\Program Files\Debugging Tools for Windows (x86)>adplus.vbs -crash -pn SmcGui.exe -o "D:\output\"

Steps to follow in order to generate the logs for process hang. 

1. Create a folder on any of the drive to collect the logs. 
2. Open command prompt and browse to the location where the debugging tool is installed (i.e. <Install Drive>:\Program Files\Debugging Tools for Windows (x86))
3. Execute the command adplus.vbs -hang -pn processname -o "path to output folder"
4. Please refer to the below mentioned example. 

C:\Program Files\Debugging Tools for Windows (x86)>adplus.vbs -crash -pn SmcGui.exe -o "D:\output\"

The above mentioned command will associate the debugger with the process and at the point when they crash it will generate the logs in the output folder which you can transfer to support for further analysis. 
For reference please refer to the below mentioned Microsoft Knowledge base article
http://support.microsoft.com/kb/286350