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How to view the SMP/Altiris agent diagnostics when the systray icon is hidden

Created: 22 Mar 2011 • Updated: 23 Feb 2012 | 2 comments
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BBishop's picture
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I have often wanted to be able to view the agent diagnostics windows when the client tray icon is hidden.  And I always heard it wasn't possible.  So I searched and I didn't find anything.

So I did a bit of testing and I found the following method for v.7 agents.  Let me know if it works for you.


From the command prompt run the following command lines for the indicated pages

Accessing the Agent Diagnostics Pages when the tray icon is hidden
Function Commandline
Diagnostics Window AeXAgentActivate.exe {E8B8B9D4-A461-4E19-
Network Diagnostics Window AeXAgentActivate.exe {1D588FDC-D1DA-40DD-

These should get you to any tab/page you want.

If you can't remember the Guids (neither can I ;-) or you can't get to the web to copy them, you can find them in the registry at:

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Plugin Objects\Sheets\{E8B8B9D4-A461-4E19-9F14-B72E5110F631}

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Plugin Objects\Sheets\{1D588FDC-D1DA-40DD-99F7-D43D161F043E}

P.S.  Remember to register the diagnostics dll (regsvr32 c:\"program files\altiris\altiris agent"\aexagentdiagnostics.dll) before trying to access these pages or it won't work.

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Falquian's picture

Hi, BBishop:

Tested succesfully under 7.1 SP2.

Thanks a lot for providing these little secrets :D

Kind regards:


If this post is useful to you, remember to mark it as a solution ;)

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kmonahan's picture

Successfully tested under 7.5 SP1 and thanks for the tip.

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