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IT Analytics Solution 7.1 Integration with Symantec Protection Center

Created: 20 Jul 2012 • Updated: 22 Nov 2013 | 1 comment
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Similar to how IT Analytics Solution 7.1 is accessed within the Symantec Management Platform to run and view reports for Altiris and Endpoint Management, the same can be done for customers with Symantec Protection Center. This article discusses how to configure Symantec Protection Center to manage IT Analytics Solution 7.1.


Logging on to Symantec Protection Center

Symantec Protection Center is installed with a default Administrator account. The first time that you start Protection Center, you log on with a default user name and password. You then must change the password.
To log on to Protection Center:
  1. In Internet Explorer, go to https://<hostname>:9090, where <hostname> is the IP address or computer name of the server where Symantec Endpoint Protection Manager is installed. If Symantec Endpoint Protection Manager is installed on this computer, you can also click Start > All Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager Web Access.
  2. Click the link to launch Symantec Protection Center. If the Web page security certificate warning appears, click Continue to this website (not recommended) and add the self-signed certificate to Internet Explorer. This message means that Internet Explorer does not recognize the linked site as being secure.
  3. On the Protection Center Dashboard, enter the user name and password.
    • Default user name: admin
    • Default password: admin
  1. When you log on for the first time with the default user name and password, on the Change Password page, type the required information. Document your changed password and store it in a secure location. You can recover the password only if you set up another administrator account.

Removing SSL Certificate Prompts

If using the self-signed SSL Certificate that ships with Symantec Protection Center, it must be properly installed to avoid the unwanted prompts. The following steps describe how to install the certificate:
  1. Start Internet Explorer and in the address box, type the following URL where <hostname> is the IP address or computer name of the server where Symantec Protection Center is installed:
  1. On the certificate alert screen, click Continue to this website (not recommended).
  2. In the alert bar, click Certificate Error.
  3. In the Security Alert dialog box, click View Certificate.
  4. Under Issued to, look at the host name and confirm that it is identical to the name you used in Step 1. If they are different, start over on Step 1, using the exact name listed on the certificate.
  5. In the Certificate dialog box, click Install Certificate.
  6. In the Certificate Import Wizard, click Place all certificates in the following store, then click Browse.
  7. In the Select Certificate Store, click Trusted Root Certification Authorities and then click OK. Note: If necessary, you may need to check Show physical stores, then under Trusted Root Certification Authorities, click Local Computer.
  8. In the Certificate Import Wizard, click Finish.
  9. In the Security Alert dialog box, click Yes.

The Symantec Protection Center Dashboard

The Symantec Protection Center home page is called the Dashboard. When you log on to Protection Center for the first time, the Dashboard provides only global security threat information. After you integrate your products with Protection Centers, the Dashboard reports on the overall health of your network security, based on the products that you integrate.
From the Dashboard, you can navigate directly to the following pages:
  • Individual product management consoles
  • Reports for your products
  • Settings management for Symantec Protection Center accounts and integrated products

Configuring Symantec Protection Center to Manage IT Analytics

In order to manage IT Analytics through the Symantec Protection Center Console (SPC), you must first configure the webserver hosting the Symatnec Management Platform (SMP) to accept basic authentication so that the Java components of the SPC can proxy the authentication of the user logged into the SPC console. Follow these steps to prepare the SMP:

  1. Open the Internet Information Services (IIS) Manager Console on the Symantec Management Platform Server.
  2. Navigate the tree view object and highlight the website that contains the Symantec Management Platform.
    • This is typically the “default” website.
  1. Right-click on the website and select “Properties”
  2. Select the Directory Secuirty tab and then click on the “Edit” button in the Authentication and Access Control section.
  3. Check the box next to “Basic authentication (password is sent in clear text)”.
    • If it is already checked, leave it alone.
  1. Restart the website.
    • This can be accomplished by executing the iisreset command from a command line or restarting the W3SVC service.

You configure Symantec Protection Center to manage integrated products, such as IT Analytics, by registering or adding each product to Protection Center. You can perform this task at any time after you install and configure the individual products. During the registration process, you provide the logon credentials for each product. The credentials allow Protection Center to connect and communicate with your other Symantec products. After you register or add your products to Protection Center, you are automatically logged on to all your products when you log on to Protection Center.

If you customized any communication settings when you installed your products, you must specify the settings when you register the products. These settings include the following:
  • Whether to require a secure connection for product information
  • Custom ports: The default port numbers are 8014 for the product logon, the product dashboard, and the product reports, and 8443 for the product console.

To configure Protection Center to manage products:
  1. On the Symantec Protection Center Dashboard, or on the main Settings page, click Add a product to manage.
  2. Enter the requested information in the appropriate fields. You must provide the following information:
    • Product Display Name - Any string that you want to use to identify your product in Protection Center
    • New Product Type - Selected from a drop-down list of supported products (ex. IT Analytics)
    • Product address - The IP address of the server where you installed the version of your product that you want to register. You can also enter a computer name.
    • Product user name - The user name for the administrator account for your product
    • Product password - The password for the administrator account for your product
  1. If you customized any communication settings when you installed the product, click Product communication settings and specify the appropriate settings.
  2. Click TestConnection to make sure that Protection Center can communicate with your product.
  3. Click Add Product.
  4. Click on the Dashboards tab and select IT Analytics to view the IT Analytics Key Performance Indicators, Dashboards, Reports, and Pivot Tables.

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rscovel's picture


Thanks for writing this up.

I just wanted to clarify for people that this is for Symantec Protection Center 1.0, which is included by default with SEP 11.x SP6 (I think), and above. 12.1 still includes SPC 1.0, but also has the ability to plug into the Symantec Protection Center 2.x standalone product, which they are able to download and use for free with a valid support contract for the SEP 12.1 product, or any of the other items that plug-into SPC 2.x. 

The processes are similar for using the SPC 2.x product, but the reporting and functionality are greatly enhanced. 2.x is a new product, with new code.

You can find out more about the 2.0 standalone product at:

You can find Support information and documentation at:


Russ Scovel
Sr. Inside Systems Engineer

SE Online Specialists (SOS) – Endpoint Management and Mobility
Symantec Corporation

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