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ITMS 7.6 Upgrade Lessons Learned 

Dec 02, 2015 03:10 PM

While upgrading several environments these are some of the lessons learned.

 

  1. Disable any Agent Upgrade policies you have created

     

  2.  Ensure your servers are fully patched

  3. Clear the IE cache

    @echo off

    ECHO clearing browser cache

    RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8

    IF NOT "%ErrorLevel%" EQU "0" (ECHO failed to clear cache)

     

  4. Ensure IE 11 is fully patched and hotfix is applied  https://support.symantec.com/en_US/article.TECH233595.html

     

  5. Reboot the SQL and SMP after upgrade

     

  6. Ensure you don’t have any partial installs in the SIM  (Ctrl+shift+P)

     

  7. Allow server to process NSE’s

     

  8. From the top of the tree for agent upgrades use scheduled window and use incremental times for each

     

  9. Turn on the site server upgrade

     

  10. Run package update and distribution

     

  11. Update delta membership and policy

     

  12. Once the site servers are fully upgraded with agent and subagents enable non-site server agent upgrade.

     

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Comments

JasonI
Feb 29, 2016 08:19 PM

Glad to help.  Please feel free to write your lessons learned and share.

A.K.M
Feb 22, 2016 11:25 AM

Thank you for sharing! We definitely experienced more glitches than we had hoped for in our upgrade to HF7 but this is much appreciated.

Brandon
Dec 17, 2015 06:27 PM

Two other things I run into every version upgrade involve ITanalytics. These got me both again in 7.5HF6 -> 7.6HF7

 

1. Backup your cube views because they will be gone:

https://support.symantec.com/en_US/article.TECH189590.html

 

2. Reset your credentials in SSRS so your reports run again:

https://www-secure.symantec.com/connect/blogs/it-analytics-needing-credentials-reset-after-upgrade-75-75sp1

 

EDIT: I was wrong about the first link for 7.6. After doing research I did find the old views saved in the row in the table. I discovered you can right click the cube name and choose 'Open with OWC'. This will give you the 7.5 behavior and your previous views will all be saved here. i guess you just have to re-work views in 7.6.

AndyN
Dec 09, 2015 06:12 PM

Thanks for sharing this Jason! Great stuff!

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