Video Screencast Help

Altiris Client Management Suite 7 Install

Created: 01 Jun 2009 | 11 comments
Language Translations
jamesmax's picture
+14 14 Votes
Login to vote


The Altiris Client Management Suite 7 allows you to quickly manage thousands of computers, allowing you to update, patch, secure, modify, control, and do much more to the computers on your network. Another suite that we will not discuss in this article is the Altiris Server Management Suite, which has a lot of the same functionality, but is for server management. This suite includes the Deployment Solution (in May 2009 it does not have all of the capability of DS 6.9 SP2), Altiris Inventory for Network devices, Altiris Inventory Solution, Altiris Patch Management for Linux and Windows, Altiris Real-Time Systems Manager, Altiris Software Management Solution, and Symantec pcAnywhere.

This article will explain how to prepare for and install the Altiris Client Management Suite 7.

Preparing to Install

As you prepare to install the Altiris Client Management Suite, make sure you have a server ready with Windows Server 2003 (in my case, I used Win Server 2003 R2 SP2 32-bit standard edition on a virtual machine). If you use 64-bit you will probably encounter problems.

Prerequisites for the server include the following:

  • Windows Server 2003 (and CD/DVD)
  • Microsoft IIS 6.0 or higher (but not IIS 7.0)
  • ASP .Net 2.0.5
  • Microsoft SQL Server (Altiris recommends 2005)
  • Intel Pentium 4 dual processor or better
  • 2 GB Ram

The requirements for the Altiris agent, which need to be installed on each machine, are different and not very difficult to meet. The agent will run on XP SP2 or later, Windows 2000 Workstation SP4 or later, Windows Vista RTM and SP1, Windows Server 2008, and other operating systems, including Red Hat, SUSE, Mac OS X 10.3 or newer (see the Symantec website for more details).

To determine if you meet the requirements, begin the installation by downloading and installing the Symantec Installation Manager.

Symantec Installation Manager

If you have used previous version of Deployment Solution or other Altiris products, you may not be familiar with the Symantec Installation Manager. The Symantec Installation Manager is a one-stop location to install, update, and apply licenses for Symantec (and Altiris) products. Currently as of May 2009, the Symantec Installation Manager will work only on Windows Server 2003. I tried the installation manager on Windows Server 2008 (32 and 64 bit) and it will not work. Altiris is moving many of their applications to Windows Server 2008 and to 64 bit versions, but quite a few of them still do not run on Windows Server 2008. Once you install the Symantec Installation Manager, you can continue to use it to check for updates.

Many of the Symantec & Altiris solutions and suites are built on the Symantec Platform. The Symantec Platform includes the Symantec Management Console, Database (CMDB), Notification Serve, and Client Management Suite components.

To download the Symantec Installation Manager, go to Find the product Altiris Client Management Suite and download it. The downloaded file is actually the Symantec Installation Manager. Once you have downloaded the file, double click the executable. This will install the manager, which you can run to see what requirements you have met. You can run this manager again in the future for additional products, trials, and updates.


IIS is required, which will enable your server to display web pages. The management suite runs via browsers, which can be done from a remote computer that is running Internet Explorer 7.

On you Windows Server 2003, you need to install IIS. For your convenience, I will not explain when to click the "Next" or "OK" buttons. Also, if you are prompted by a Windows Security Alert, unblock it if it relates to the installation.

  • Click on "Start" and go to "Manage Your Server"
  • "Add or remove a role"

  • Select "Application Server (IIS ASP .NET)"

  • Check "Enable ASP .NET"

  • You may need to insert your Windows Server CD/DVD
  • Click "Finish"
  • Run the Symantec Installation Manager again (if it is not still running)

  • Click "Check install readiness again"
  • Below the ASP .NET section, click "Click to automatically install and configure ASP .NET for IIS"

SQL Server

For the SQL Server, you can probably use many different SQL databases, but Altiris recommends Microsoft SQL Server 2005. You can use the free Microsoft SQL Server 2005 Express if you have less than 500 computers to manage. Altiris recommends that you put the SQL server on a different server than the Altiris Client Management Suite. You can put the SQL Server on the same machine as the management suite if you don't have too many computers to manage, but it may run a lot slower than you would like.

For this installation, we will use Microsoft SQL Server 2005 Express Edition with Advanced Services Service Pack 3. In these instructions, we will skip the steps of clicking "Next."

  • Download the installation file
  • You may accept the license terms if you agree
  • Click "Install"

  • Enter the desired "Name" and your "Company"
  • Uncheck "Hide advanced configuration options"

  • If desired, install the "Connectivity Components" and "Management Studio Express"

  • Select "Default Instance"

  • Select "Use the built-in System account" and select "Network service"

  • Select "Mixed Mode" and enter a password, unless you don't want direct SQL Server authentication
  • If you select "Mixed Mode", you can set the sa (Systems Administrator) password the mixed mode would allow you to have a back door way to access and configure the database

  • Select "SQL collations (used for compatibility with previous versions of SQL Server)" and "Dictionary order, case-insensitive, for use with 1252 Character Set"

  • Do not check either of the next to screens (the default selection don't enable user instances, don't add the user to the administrator role, don't send data or error reports)

  • Click "Install"
  • If you would like, click on the "Summary Log"
  • Click "Finish"

Installing the Altiris Client Management Suite

Re-run the file you download for the installation, which is the Symantec Installation Manager. You need to meet all of the minimum recommendations and then continue. As you continue the installation process, you may notice at the bottom of the screen that necessary files will continue to be downloaded.

You may install a trial copy of the software, which is the default. If you have already purchased licenses, you can click on "Apply licenses" during the screen above.

  • Enter the account username and password credentials
  • Select "Default Website"
  • Enter the "Fully Qualified Domain Name" for the server
  • Configure the email account information if you would like

  • Enter the SQL server name and select the authentication method that you chose for the SQL installation (in this case, we chose the Mixed Authentication, so select the Windows Authentication) (If you use Windows Authentication, the machine on which you have your database needs to have the same username and password previously entered during the installation)
  • Create a New Database Name (Symantec CMDB)

  • Select the Management Features you would like enabled (we de-selected application metering because we will not be using it, but you may want to enable it)

  • Now, we will install the agent remotely on each client computer. For this step, enter the username and password (that must be on each client computer) in the bottom right of the screen to install the agent. Select the Workgroup or Domain that you would like to install the agent on. Another option is to add each computer's IP Address to the list for installation. Click "Begin Install"
  • Select "Launch Symantec Management Console" and click "Finish"

  • If you are asked to install "", click "Install"

Enabling Remote Web Access to the Management Suite

For you to access the suite from another computer, you will need to enable the necessary ports for the firewall.

  • Go to the Windows "Control Panel"
  • Open "Firewall settings"
  • Click on the "Exceptions" tab
  • Click "Add Port"
  • Enter the name (Ex: Web)
  • Enter port 80
  • Click "Change Scope"
  • Select & enter the desired scope (Ex: limit to your specific subnet from which you will be accessing the management suite)

Updating the Altiris Client Management Suite

You can continue to update patches, updates, and license with the Symantec Installation Manager.

  • Run the Symantec Installation Manager as described previously (download from Symantec or it may already be installed if you have followed the steps above)

  • Click "Check for Updates"
  • Check the boxes of the available products that you would like to update
  • Click "Review selected updates"
  • Accept the license agreement if you agree
  • Enter your information and continue

  • You can update and install the components to the client machines if the agents have had an update


Congratulations! Now that we have installed the Altiris Client Management Suite 7, you can update, patch, and configure thousands of computers remotely, remote control to help assist with technical issues, inventory your computers, and much more. With the new Symantec Installation Manager, you can quickly install, try, update, and patch many of the great Symantec and Altiris products. Many other solutions are also available that are not in visible in the Symantec Installation Manager because they have not been release with the version 7 yet. One of interest might be the full version of Deployment Solution 6.9 SP2.

Comments 11 CommentsJump to latest comment

Sai's picture

This is a good tutorial for the installation of Altiris Client Management  Suite 7. However, I did run into two errors during the installation. I installed CMS 7 on a Windows 2003 Enterprise Server with MS 2005 Express AS SP3. 

1) During the installation, I got a configuration failed error. I proceed to restart the installation. The second time around, the install was successful.

2) When I try to launch the Altiris Console, I got a Server Management Error. After viewing the log files, I realize that my database was the cause of this issue. I had to enable remote connection by going to Start Menu > All Programs > M. Sql Server 2005 > Configuration Tools > SQL Server Surface Area Configuration. In this window, under Configure Surface Area for localhost, I clicked on Surface Area Configuration for services and connections.

Then under Remote Connections, I selected the option Local and Remote Connections > Using TCP/IP only.

With this option enabled in M. SQL Server 2005 Express, I was able to launch CMS7. 

Login to vote
ansis.developer's picture


I have been trying to install CMS for evaluation purposes, but without any success. My test setup will not be deployed in a real production environment, so security is not a concern for me.

My installation always fails while SIM tries to restart AeXSvc.exe service.

I have a question about users:
1)How are you logged in to Windows 2003 when you try to install CMS? As a Local Admin? Domain Admin?
2)Did you change any rights for any of users, which is not covered here in this tutorial?
3)What is "altiuser" which one you are using?

Thank you,

Error messages:

2)Failed while stopping service: AeXSvc
1)No connection could be made because the target machine actively refused it
Login to vote
jamesmax's picture

I was logged in as a local 'administrators' account (not domain admin). After the install, the AltirisUser is a member of 'Administrators' and "Symantec Administrators", which is the account from which I installed it. I didn't change any rights other than the fact that they were setup as an administrator. You may want to add the user in the database as an administrator and check your firewall settings. Did you set up your database with mixed mode authentication? You could also check the services and make sure all of the 'Altiris' services are started. Good luck.

Login to vote
morcef's picture

Trying to install CMS7.0 in Hyper-V Windows Server R2 2003 guest OS following this guide, at some point durring installation i run into a problem: the system kept hanging with CPU 100% utilization and the installation was not able to finalize itself.
After pressing CTRL+ALT+DEL into the server, sqlserver.exe process was responsible for the hanging.
How could the problem have been solved? Any ideas other than trying to restart installation? That one didn't work for me.

Cosmin MARIN
Symantec Technical Specialist

Login to vote
morcef's picture

Installing a full SQL Server 2005 (not SQL Server 2005 Express Edition) solved the installation problem mentioned before.

Cosmin MARIN
Symantec Technical Specialist

Login to vote
jamesmax's picture

Sorry I was MIA. I'm glad you got it working.

Login to vote
Saqib Alam's picture

I just would like to ask When we run Symantec installtion Manager (SIM) and select Altrirs Client Mangement Suite (CMS) from there then it download its files from Internet. This means we need to have Internet on that machine.

Is it Possibel can we do offline Instlaltion without inerenet as due to some organizational policy internet is not available on the server.


Login to vote
TWillis64's picture

I read in Symantec Managment Platform 7.1 Administration: Book 1, in Lesson 6, it says "Before starting a manual push installation, you must select the computers to receive the agent installation and ensure they meet the prerequisites needed to install Symantec Management Platform." My big question is, what are the prerequisites needed to install SMP on machines?  Does anyone have any documentation on these needed prerequisites that I can refer to?

Login to vote
burndtjammer's picture

  When you run SIM on the box you plan to install on, it will run pre-requisite checks and let you know what you are lacking.

Login to vote
TWillis64's picture

Thanks for that. However, my question is actually directed toward pushing the agent to all the users computers.  We have our server set up with SIM, but I'm trying to identify what is it that the individual computers need in order to successfully receive the agent

Login to vote