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SCSP - Error "Database population FAILED" and "MDAC"

Created: 23 Feb 2012 • Updated: 23 Sep 2012 | 3 comments
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Shulk's picture
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During the installation of the SCSP Managenent Server, it fails while creating the database with the error "Database population FAILED".

Or possibly with the below MDAC error:

Causes & Solutions

1. The SCSPDBA password that was entered during setup was not complex enough.

Specific length must be respected

8 characters minimum including uppercase, lowercase, a number and a non-alphanumeric character (only _ or # are allowed by SCSP).

2. The TCP/IP setting is disable in SQL Server Configuration.

To enable TCP/IP setting in SQL Server Configuration

  1. In the Microsoft SQL Server Configuration Window, in the left pane expand your server group.
  2. Right-click TCP/IP and then click Enable.
  3. Click OK.
  4. Restart the SQL Server service.

Re-run the Symantec Critical System Protection install.

3. The SQL Browser service is stopped.

Start the SQL Browser service from services.msc

4. The SQL database is offline.

To verify that your database is online

  1. In the Microsoft SQL Management console, in the left pane expand your server group.
  2. Look at the icon for your server and verify that the icon for it has a green circle with a white arrow
  3. If it does not have the green circle with a white arrow, right click and select Start.

Stopped to Started .

5. The communication between the CSP Management Server and the SQL Server is blocked.

To verify the communication

In SQL Server 2005, the below command is preferred:

  1. Open a command prompt.
  2. Run the command:
     OSQL –U sa –P <sa password> -S <hostname or IP address of SQL box>\SCSP (or database instance name used during the install) 
  3. If successful, 1> will be returned.

In SQL Server 2008, the below command is preferred:

sqlcmd -U sa -P <password> -S tcp:<computer name>\<instance name>

6. Mixed mode for the authentication mode is not selected

To verify the authentication mode

  1. In the Microsoft SQL Server Enterprise Manager console, in the left pane expand your server group.
  2. Right-click the your server and then click Properties.
  3. In the Instance Properties dialog box, on the Security tab, verify that the SQL Server and Windows option button is selected.
  4. Click OK.

Re-run the Symantec Critical System Protection install.

7. Incorrect instance name used

Make sure to use the correct instance name during the installation

8. Previous installation leftovers.

Manually delete all the files/folders in C:\Program Files (x86)\Common Files\Symantec Shared\SCSP\MSSQL.1\MSSQL\ directory before doing fresh SCSP server installation.


- %ProgramFiles%\Symantec\Critical System Protection\Server\SISManagementInstallWrapper.txt

%ProgramFiles%\Symantec\Critical System Protection\Server\SISManagerSetup.txt

- %ProgramFiles%\Symantec\Critical System Protection\Server\msde-dbStatus.txt

Related articles

How to install SCSP with Microsoft SQL Server 2008 R2 Express Edition

SCSP - Error "Database population FAILED"

How to install SCSP agent on Windows, UNIX and Solaris

How to use the SCSP Agent Configuration Tool

How to upgrade SCSP to a newer release

How to import, create and update default policies in SCSP

Configuring Virtual Agents in SCSP 5.2 RU8

How to install the SCSP SymIDS ISAPI filter on Windows Server 2008 R2

Symantec Critical System Protection 5.2 RU9 Docs

Comments 3 CommentsJump to latest comment

sannablair's picture

It is very clearly written and very helpful,

Thank you very much!

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sven_vonkreyfeld's picture

I had the error "Databse population FAILED", caused by the fact that on the sql server some file were left under : "%programfiles%\microsoft SQL server\mssql10_50.mssqlserver\mssql\data". Here I removed all SCSPDB* files, and error was gone. May be thats worth adding to article.

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Chuck Edson's picture

On SQL 2k12, I had to put the database in Mixed Authentication Mode (Windows and SQL), plus the SA account was disabled by default.

After you get SCSP installed, you can, and should, disable the SA account again.

If a post helps you, please mark it as the solution to your issue.

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