Workflow and ServiceDesk Community

Currently these are Email Monitor issues that need to be fixed but I've decided to put up a summary of how to fix those until they're addressed in further releases.

If SD.Email.Monitor project package hasn’t been unpacked yet, go ahead and do so from %ProgramFiles%\Symantec\Workflow\WorkflowProjects directory.

1. Currently default recursion upper limit is set to 10.  If any of the process loops has 10 or more iterations, the process will run into recursion exception.In Primary Model find Recursion Trigger component. 

• Double-click this component to edit settings.
• Change Upper Recursion Limit to 100.
• In ProcessMessage model find another Recursion Trigger component and change its upper limit to 100 as well.

2. In Primary Model: On Email Body Exists output for POP emails there’s an Exception Component on ‘exists’ path.

Remove the Exception Component and connect ‘exists’ output to ‘Remove Html From Body’ component.

3. This particular issue doesn't appear in 8.0 HF1 release. In SD 8.0 GA, inside the Exception Handling model there are Send Email components with incorrect smtp server variable:

[[ProfileProperties].service_desk_settings_smtpmail_server]

• Double-click to open component editor and go to Email Settings tab.
• Click the ellipsis on SMTP Server Name > Remove the existing variable.
• Click Add to add the correct one: [[ProfileProperties].service_desk_settings_smtp_mail_server]
• Click OK out of each dialog.
• Repeat this procedure for the remaining Send Email components in this model.

Save all changes to the project and re-publish it to IIS.