Hello,
My name is Mithun Sanghavi and I am part of the Technical Support organization at Symantec. I’m sure you have had a few “How do I..." or "Where can I find...?” kind of questions about Symantec Endpoint Protection. This blog is to assist Symantec Endpoint Protection users with answers to these questions.
First off, I want to introduce you to SymWISE. This is our new product support knowledge base. It is available for our users and partners. This system is an online resource for support information for all Symantec products. SymWISE is one component of a larger effort to provide online resources and self-service options for our users and partners.
Content includes:
SymWISE features a search engine to help you find the information you need for any Symantec product. This article will help you navigate SymWISE
Symantec Endpoint Protection Team has deployed a team of Tech Support Engineers who work via social media to find our users who need assistance.
You can find us on Twitter at
I am available on other forums as well.
I also urge you to check out the Symantec Connect Forums. This is where members of our development and product management teams as well as other Symantec users gather to discuss all things related to their solutions. You can find us inside Connect at
SymWISE is just one place to find the information you need. My team is another. Do not hesitate to contact me here or the venues above with any questions you have about Symantec Endpoint Protection.
You could also Create a case with with Symantec Technical Support Team. Check this Article below:
How to create a new case in MySupport
http://www.symantec.com/docs/TECH58873
Phone numbers to contact Symantec Technical Support:-
Regional Support Telephone Numbers:
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope that helps!!
Backup Exec is now part of Veritas. You may like to post your comment on:
https://vox.veritas.com/t5/Backup-Exec/bd-p/backup-exec
However, you may like to check these articles below which may provide you some assistance:
https://www.veritas.com/support/en_US/doc/59226269-99535599-0/v53900350-99535599
https://www.veritas.com/support/en_US/article.100019028.html
Regards,
hello
I'm using the symantec backup exec 15 , I need to restore from 2 months ago and the software only have 1 month that I can restore but in the storage where I backup on it I have 2 months backup
so how I can restore it? any help please
thank you
I have install Raspbian for Raspberry PI 3B and I have tried install Symantec Endpoint Protection for this.
when i install with ./install -i, Symantec Endpoint Protection need check environment and show message for me :
- You need install 32bits glibc library - Where i can install it? i have tried other way, but can't install it
- you have missing X11 library - where i can install it?
Pls help me
Thanks.
We've have a safeweb blacklist issue, we have called various support numbers, which have all been overseas calls. Every call ends with a promise that someone from the US or SAfeweb will call us back. No call has ever been returned. We start the cycle over every two day's. Some of the worst support in the history of support.
Be very cautious in using their products.
I"m a new user. I want to test Endpoint Cloud for my organisation. When i'm connected, i got this error
Hello John,
In this case, you may speak to Licensing Department, who are authorized for the necessary requests.
http://www.symantec.com/business/products/licensing/index.jsp
Website: http://symantec.custhelp.com
Phone number: 1-800-721-3934
Email: license@symantec.com
Can I Enabled Symantec Endpoint network intrusion prevention instead of sonicwall intrusion prevention
@Bill-F I believe this should be addressed in a Symantec connect forum for proper visibility. But the keyword you stated was "unmanaged" which means your SEP/SEPM admin does not have enforcement over this endpoint. If Network Threat Protection (NTP)(*) is a protection feature on your endpoint, you can look at the Network Activity Tool (NAT)(**) to correlate and connect the dots for the detailed information. My advice and recommendation is to talk with your corporate IT Security in re this. The keyword again you used was "unmanaged" which is a game changer for SEP endpoint policy enforcement, remediation, network analysis of packets/traffic through the SEPM
* Your SEP/SEPM admin would be able to assist with the two (2) components of NTP which one is (i) the Firewall rules and (ii) the IDS/IPS Signature(s) component.
** See http://www.symantec.com/business/support/index?page=content&id=TECH92950
Tonight (4/26/2014) SEP Live Update on a on my unmanaged workstation ran contiinuiously for several hours. Unusual behavior that aroused attention. I used Performance Monitor to check network traffic and found remote addresses 198.105.251.64, 66.152.109.59 (both to port 445), and 96.7.41.137 (to port 80) in use.
Whois reports that the first 2 IPs belong to Search Guide inc, which has a connection to Peer 1 Inc. The third IP is AKAMAI. Not Symantec. Now concern is aroused
The connection ended with SEP client reporting Definitions are Current, with one new def., virus April 26 r1..
The update was delivered, so connection to Symantec must have been achieved. But the IPs, and the unusually long duration of the connection, don't fit. Redirection, Man in middle?
Has anybody seen this pattern before? Thanks in adance for responses.