The Symantec Endpoint Management team are working on a new proof of concept UI experience for day-to-day admins to do their work. This new UI would be separate from the existing console and use the very latest design and technology concepts to create an exceptionally easy-to-use interface. This would allow your admins to get their job done faster, will require far less training, and will provide a much more satisfying user experience.
The UI will be separated into workspaces that will be dedicated to supporting a specific job function. The first of these will be a Helpdesk/Level 1 technician workspace that will aim to include all the functions required by a typical person working on a helpdesk or in a first line role.
To help this effort we would like to know the list of jobs and actions your helpdesk/level 1 technicians do on a regular basis, ideally in order of which you feel is most important. We will use this information to ensure we include the right capabilities in our concept design and to ensure we emphasise those features and functions which are most important to you. Either reply to this blog or private message me with your feedback as soon as possible.
We do not currently have any firm dates on if/when this capability will be delivered as we are working on many other high priority features, but we are moving forward with this concept phase very quickly and will bring you more information as it becomes available.
Many thanks!
The EPM PM team.
Thanks to all the direct responses I've received so far, please keep them coming, it's critical that we get as much of your feedback as possible!