As a PGP customer, you may have seen the changes that we’ve been making as we transition customer support from the PGP environment to Symantec. Here’s what you need to do to download the latest PGP software.
For PGP software orders purchased prior to February 4, 2011:
Step 1: PGP Products are now downloaded via the Symantec Licensing Portal. Click the following link http://lems.pgp.com , and you will be automatically redirected to the Symantec Licensing Portal.
Step 2: Enter the email address which was used to purchase your PGP product and then click SEND MY ACCOUNT INFO. An email is sent with your Symantec Licensing Portal credentials.
Step 3: After receiving your account login credentials, click the following link and enter your email and password. https://licensing.symantec.com/acctmgmt/index.jsp
Step 4: Select License Management. Your PGP software Order Details is displayed. This includes:
- Customer Name
- Customer Number
- Product
- Product Version
- License Key
- Quantity Purchased
Step 5: Click GET SOFTWARE which directs you to the FileConnect application. Your entitled software is displayed.
Step 6: Select the preferred download method and place a checkmark next to the desired software and click Begin Downloading.
Step 7: After downloading your software, see the Knowledge Base articles listed below for more information on installing and licensing PGP products.
For PGP software orders purchased after February 7, 2011:
Step 1: After purchasing PGP software, you will receive a certificate with serial number.
Step 2:Go the Symantec Licensing Portal here: https://licensing.symantec.com/acctmgmt/index.jsp and login with your LoginID and password. If you are a new user, click CREATE AN ACCOUNT.
Step 3: On the Symantec Licensing Portal home page, click New Purchase.
Step 4: On the Serial Number entry page, type the serial number, and then click Submit.
Step 5: The serial number appears in a list at the bottom of the page.
NOTE: To submit an additional serial number, type the serial number, and then click Add.
Step 6: On the License Registration Verification page, verify that all of the information is correct. To make changes or add information to a section, click Edit.
Step 7: If you have no more information to add, click Complete Registration.
Your serial numbers and license keys appear on the License Key Confirmation page.
Step 8: If your product requires a Symantec License file (.slf file), click the license key file name to download the file.
Step 9: To download the software, click Get Software.
Knowledge Base Articles
The following articles provide additional information on installing, licensing, and the support transition of PGP products.
Ordering and Support Transition for PGP Corporation Products
http://www.symantec.com/docs/DOC3571
HOW TO: Download and Install PGP Desktop for Windows
http://www.symantec.com/docs/HOWTO41892
HOW TO: Download and Install PGP Desktop for Mac OS X
http://www.symantec.com/docs/HOWTO41899
HOW TO: License PGP Desktop 10
http://www.symantec.com/docs/HOWTO42066
PGP WDE for Mac OS X Customers Upgrading to Mac OS X 10.6.5
http://www.symantec.com/docs/TECH149998
For inquiries relating to PGP product licensing, product download, entitlements and other non-technical issues, please contact Symantec Customer Care.
Customer Care (Non-Technical Support) - Enterprise Products
1. Online: http://customercare.symantec.com/
2. Phone: 1-800-721-3934 for the North American Region
3. Click here for other regions: http://www.symantec.com/business/support/assistance_care.jsp
Glossary of Terms
In case if you need assistance with the Symantec support terminology, here’s a glossary that sums up what you need and where to get it.
Serial Number - The Symantec Licensing Portal recognizes licenses of PGP products by their Serial Number. The Serial Number is equivalent to the PGP entitlement or reference number found on your order confirmation e-mail.
License Entitlement - An organization or Individual’s right to use PGP licensed software. Licenses can be perpetual or based on a term.
Software Maintenance Entitlement- An organization or individual’s right to get access to specific features like support, right to upgrade. This is based on a purchase of maintenance and is usually based on a term.