PGP® Desktop 10.1.1 from Symantec™ is now available and includes a number of updates, and one of the most prominent features is for Mac OS X users. In a nutshell, when Apple pushed out the Mac OS X 10.6.5 and 10.6.6 updates, some of our customers who had PGP® Whole Disk Encryption from Symantec™ experienced a problem that made the machine unbootable. It didn’t affect everybody, but there were certain conditions that caused it to occur with a particular group of users.
First of all, we want to reassure all of you that we tested PGP Whole Disk Encryption on all of the early access developer releases, and we did not see this problem occur. Our engineering and support team diagnosed the problem further, and discovered that the issue arose out of the Mac OS X Automatic Update utility, which disabled PGP Desktop and overwrote critical boot files. The problem wasn’t so much with the operating system update itself, but how the installer performed the update, which led to an unbootable system.
The good news is that PGP Desktop 10.1.1 is now available, and it includes updates to prevent these types of issues occurring in the future. The new protections perform verifications and spots changes in the boot files.
In addition to the fix for the Mac OS X issue, there are a number of customer bug fixes included in this release as well. See the Release Notes for more details about the specific changes. Customers under maintenance and support may download PGP Desktop 10.1.1 from the PGP License and Entitlement Manager.
I have visited all the links above, and there is no such product as PGP Desktop 10.1.1 available for purchase. There's all kind of Symantec enyryption products, but there is no way to tell which one gives you the license needed to continue to use PGP Desktop 10.1.1. I have to concur with the comments above: the Symantec website is horrible. It's not navigable; there is no sense to it, and the terms used are incomprehensible. I speak English. It is my first language. But the website, despite being in English, is not understandable.
I am an individual who would like to buy PGP Desktop 10.1.1 for my personal computer. Could I please have step by step instructions how to do so. No, I don't have the original emails from Symantec with serial numbers and order numbers. I would like to start from scratch and buy the software.
Thanks in advance for providing instructions.
Congratulations Symatec
For about 15 years no I have championed ndadvocated all my clients use the PGP sut of products fr their internal security. Een converting teir cliet to thesae wih immeasurable success. However in truly uniue tyle you hae managed in a very short time to ruin all the success thewrk yearsof hard effrt hveproduced. Notonly have you mad t imposible to obtai any orm of viabe supportbt your ridiculous web site is of such poor quality that we all appear obe mind nmbingly stupid diots who cannot tpe or pt ogethe a coheent sentenedue to the ltncy inheent in it.
Inow have several clientswh cannt access teir data because of the patheti levels of service offred by your cmpany. No we ot hae "Enterprise" ttusand nor should we needto have. We are custoimers and should be treated as uch. Sorry I ogot, we are Symantccustomers now. Or dest tht cunt. (Yourste latency created that wod ot me it shoulk ead count).
Come back PGP why ever dd yo sell us ou.
I can only hope that someoe out here i waiting in te wings to takeover where yo guys hae screwe up so badly.
I'm using PGP Desktop Home 10.1 (might have done an update to 10.1.1, but I don't know) on Windows 7 Ultimate.
Whole disk encryption was working fine, today I suddenly can't boot up. I get a line of text that reads
bootguard, followed by a flashing dash, but nothing else happens (no PGP screen to enter passphrase, etc.)
What should I do?
Any and all help will be greatly appreciated.
Thanks & Regards,
Chuck
The encryption products are available on the Symantec store.
http://www.symantec.com/store/products/index.jsp
Hi Everyone,
I live in saudi arabia i want to buy online "PGP Desktop Professional 10.1" but i didn't find any link to buy online this software. Anyone help me to sortout this problem. Thanks,
Syed Mohammed Abbas
We have 3 licneses and maintenance ends on October 27th, 2011 and I tried to get connected as instructed above, but without any luck. Symantec support page just isn't easy to use like PGP.
I am totally confused and just need to know where I can get my update and installation file and manage my registration. As of now there is no way to. Please help
Never mind. I found a separate blog on this - will try it out. Hopefully all support contacts were moved over sicne th eoriginal email may/may not work due to IT personnel changes :-(
Hi Brian, Can someone help with a claer process on hot get updates. Thisymantec setup with multiple tyeps of accoutns is very confusing esp. sicne none seem to be helping us get updates.
Another user who can't access the new licensing system after the transition from PGP. Argh. Will be calling support when they open on Monday.
Brian;
How do I get my new entitlements? I have tried using my customer number, order number, and LEMS entitlelment number on the Symantec Licence Portal with no luck. The portal does not show any licences under my account even though I was the administrator for my software in LEMS.
Who do I have to talk to in order to "get your new entitlements" and have the Symantec Licence Portal data populated properly.
Peter
I also find the PGP update mechanism awkward, ineffective, and unsuccessful.
I am also unable to see our licenses in the new site. And that info is not in my PGP Desktop anywhere. And you can't access the old site sicne it redirects. Good Catch 22 we're in :-). I was added as a support contact to the PGP site - I'll try ask the original support person if they can do any better.
I really wanted to log a case to re-request a date and commitment to fix Office2010 issues with Netshare. It is corrupting files and totaly unacceptable to not have resolved after all this time...
We've recently transitioned from the LEMS system (which is the PGP legacy system for entitlement management) to the Symantec systems. If you were accessing LEMS before, try accessing the Symantec Licensing Portal. You'll need to get your new entitlements so that you can download the software from the Symantec FileConnect system.
Licensing Portal
https://licensing.symantec.com/acctmgmt/pgpLandingPage.jsp
File Connect
https://fileconnect.symantec.com/
I went to the LEMS page you suggested and it asks for a Enter the Serial Number, but I only
have my License key which it didn't accept. I also just renewed my service with PGP so
I should be elligable for the up-grade to 10.1.1.
How do I find it online. The LEMS had my email address so it knows me.
In fact I was able to login using both my home account and work account.
But there is no evidence that they have a record of either of my home or work PGP
licenses. Any suggestions?
The link that Terry provided is the correct one for the PGP web site.
In case if you're wondering where the release notes are published on the Symantec.com website, they are located here:
http://www.symantec.com/business/support/index?page=landing&key=59260
Try https://pgp.custhelp.com/app/docs repository
Here's what I found - https://pgp.custhelp.com/euf/assets/pdffiles/pgpDesktopWin_1011_releasenotes_en.pdf
Where do we find release notes on the web?
Planning to try PGP 10.1 on a test system next week. Understand this version supports AESNI (see http://en.wikipedia.org/wiki/AES_instruction_set). Expecting a significant performance increase with my system