ServiceDesk

After the upgrade from ServiceDesk 7.1 to new version ServiceDesk 7.5 some Workflows that were able to modify now are restricted any change in version ServiceDesk 7.5.

Following is the list of Workflows that are available for editing:

• SD.BulletinBoardEntry.package
• SD.ChangeManagementSimple.Delegation.package
• SD.ChangeManagementSimple.Implementation.package
• SD.ChangeManagementSimple.Planning.package
• SD.ChangeManagementSimple.Request.package
• SD.CustomerSurvey.package
• SD.Email.InboundManagement.package
• SD.Email.Monitor.package
• SD.Feeder.KnowledgeBase.package
• SD.Feeder.ProblemCreation.package
• SD.Feeder.TechnicianIncidentForms.package
• SD.IncidentManagementSimple.Classification.package
• SD.IncidentManagementSimple.EndUserRequest.package
• SD.IncidentManagementSimple.Reopen.package
• SD.IncidentManagementSimple.Subtask.package
• SD.KBSubmission.package
• SD.NotifyGroupsOnArticleCreation.package
• SD.ProblemManagement.package
• SD.RequestAccessToNetworkShare.package
• SD.ResetPassword.package

If you need to edit any other project not contained in this list please contact Symantec Support.

Best Regards

André Florencio

andre.florencio@wtrservices.com.br