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SEP Support Tool 

Jun 08, 2009 04:50 PM

 This is the tool that SEP Technical support will use when they need an activiry log from a system.  Pretty helpful also if you run this on a system having issues.  It will also check for upgrades each time you run it.  You can also use this tool to verify whether or not a server has the ability to act as a SEPM.


http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008071709480648

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Selva
Jul 03, 2011 04:25 AM

Can somebody wat  or where to see in logs.....

 

scm-server0

other applications related conflict....

bandwidth related....

is there a module to gothrogh...???

Gerald Selvaraj David
Jun 07, 2011 10:18 AM

Can we get the viewer from Symantec Support People

adamIMP
Dec 17, 2010 02:22 PM

MS Server 2008 R2 64bit

Issue that triggered support tool : Event 7000. The Symantec Eraser Control driver service failed due to the following error: The file name, directory name, or volume label is incorrect.

Support tool stops at 41 of 51 Products installed by MSI.

Prior to this case was opened with Symantec, as per their instruction I upgraded to 11.0.6mp2, which is supposed to include a patch to resolve error 7000. 

Problem still occurring.

 

 

  

JustinAndersen
Mar 05, 2010 05:11 PM

I get the following error when I try to open a report. Any ideas?

MIcrosoft Visual C++ Debug Library

Debug Error!

Program: C:\DOCUME~1\(userid)\locals~1\temp\STSFX42d2\ST_Gui.exe

abnormal program termination

(Press Retry to debug the application)

                 Abort | Retry | Ignore

Migration User
Jul 30, 2009 01:36 AM

When you run this support tool there will be a check box of ESUGLPDU report, if you check it, there will be a General load point report created also. this report always used by Tech support to identify if this machine was infected, or check is there any susperiouse files in this machine.

as far as I know, there is no such tools can be run, then feed back a result if this machine have virus or not, basicly, we strongly recommented customer install our antivirus first then update to latest definition, do full scan, if there is a virus, we can see virus found, but it is hard to find virus while current virus definition didnot cover this virus, always happen when this virus is a new variation.

beside this ESUGLPDU tool, there are lots of system log generation tools can be use to identify if this machine was virus infected, like SReng which also named system repair engine.

the general way to analysis such log is check latest modified files which didnot have correct  file signatures, pay more attention if such files are .exe .dll .sys etc

wish this make sense for you

Ivan Tang



 

Migration User
Jul 30, 2009 01:28 AM

Hi All

This support tool will be available at SEP MR5 version, after customer upgrade to MR5, open client user interface, click help and support, there will be a button of download support tool.

Regards
Ivan

Peterpan
Jul 16, 2009 09:13 AM

Hi,

 Is SEP tool can verify if the workstation hava a virus?

Migration User
Jul 16, 2009 07:29 AM

 You can also get the tool over here

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008071709480648

Migration User
Jun 18, 2009 08:41 PM

thank you Sir for this download...
this will really help us..

Migration User
Jun 16, 2009 04:51 AM

thanks for the wonderful tool...

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