Today's little download is a simple log collecting script which I use for opening Symantec Support cases. It creates in the same folder as the batch file a log folder and dumps into it the following,
The aim here is to gather painlessly the background info that first line support will request as a matter of course. So when opening a case just run this on your server (takes just a couple of minutes) and then add to the log folder any other case info you think is relevant which might include,
When you run you'll see a screen as follows,
And when it's done you'll see a pause displayed. Once you press a key, the script will now exit and you can take a look in the log folder which you'll find in the same location as the log collector script. The log folder name uses the hosts computer name as a prefix and the date as a post-fix, so running this on my machine ian-test creates the log folder name is IAN-TEST_LOGS_04-07-2014
I hope this helps those of you out there who just haven't found the time to write this yourselves. It really makes the process of opening support cases a *lot* less stressful.
Kind Regards, Ian./
Excellent work Scott! Thanks for posting.
I'm not sure what the proper etiquette when modifying someone elses work. But I have modified Ian's work to make a client version of his batch file. It works just like the server version, but you run it on the client PC.
Hi Scott, I can't see why this can't be ammended directly for client log pulls; you'll need tweaks for OS flavours... and don't forget to remove the SMP log collection section.
This is great. Got one for the client side?
Thanks, very useful :D
Thanks a lot for this, Ian :)