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new discussion 23 Jun 2017
So I have a pxe boot into WinPE (windows 10) I have my ghostcast setup to allow the session. Once my 20th machine connects to the ghostcast session, the next machine I launch will connect to the pxe and the get to the command prompt screen it connects to DHCP but will get hung up on the command prompt screen when it is trying to connect to the M share it will hang here for ...
updated blog entry 23 Jun 2017
We just held our Endpoint Management Technical Workshop in Chicago! We kicked things off with a Live Webcast to officially launch IT Management Suite 8.1 and Ghost Solution Suite 3.2. Following the webcast, we had 11 sessions and 4 labs.  Special thanks to the Symantec Product Management and Education teams who created and delivered most of ...
updated blog entry 23 Jun 2017
The recording of the Launch webcast for IT Management Suite 8.1 and Ghost Solution Suite 3.2 is now available: https://www.symantec.com/about/webcasts?commid=252453&mkt_tok=70138000001BruKAAS Learn more about IT Management Suite 8.1 ITMS 8.1 Webcast ITMS 8.1 Data Sheet ITMS 8.1 Release Notes ITMS 8.1 Trialware ITMS 8.1 Documentation Learn more ...
updated discussion 23 Jun 2017
Hello everyone, I just installed and configured CMS 8.1, I detect that I can not execute tasks which is to install Ccleaner as a test environment. I count on the licenses and I can not find the reason why I do not execute it. The plugins apparently already activate them. Could you please help me? Attached screen. Thank you.
updated discussion 23 Jun 2017
Using the whitepaper and running into issues/questions. I get to the part that has you using the Win10Collateral and super confused on what to do with it. I open the software replicator tool, go to import, point to the collateral folder and get a database cannot be created. What i'm confused on is looking in the collateral folder the REL_-_Windows_10_Enterprise_x64_OS_Source_(1607) is not the ...
updated discussion 23 Jun 2017
Sorry this is a repost. Realized today that originally posted this in the wrong area of the forum. Hello,   I have spent weeks and countless hours trying to get this GSS 3.2 (and 3.1 before the update) figured out and I keep hitting roadblock after roadblock. I got this setup so our SATA desktops can image. Here is what I have done and tested. So I started by trying to use WinPE 10 for ...
discussion comment 23 Jun 2017
new discussion 23 Jun 2017
So I have a pxe boot into WinPE (windows 10) I have my ghostcast setup to allow the session. Once my 20th machine connects to the ghostcast session, the next machine I launch will connect to the pxe and the get to the command prompt screen it connects to DHCP but will get hung up on the command prompt screen when it is trying to connect to the M share it will hang here for ...
updated discussion 23 Jun 2017
Hello everyone, I just installed and configured CMS 8.1, I detect that I can not execute tasks which is to install Ccleaner as a test environment. I count on the licenses and I can not find the reason why I do not execute it. The plugins apparently already activate them. Could you please help me? Attached screen. Thank you.
updated discussion 23 Jun 2017
Using the whitepaper and running into issues/questions. I get to the part that has you using the Win10Collateral and super confused on what to do with it. I open the software replicator tool, go to import, point to the collateral folder and get a database cannot be created. What i'm confused on is looking in the collateral folder the REL_-_Windows_10_Enterprise_x64_OS_Source_(1607) is not the ...
updated discussion 23 Jun 2017
Sorry this is a repost. Realized today that originally posted this in the wrong area of the forum. Hello,   I have spent weeks and countless hours trying to get this GSS 3.2 (and 3.1 before the update) figured out and I keep hitting roadblock after roadblock. I got this setup so our SATA desktops can image. Here is what I have done and tested. So I started by trying to use WinPE 10 for ...
discussion comment 23 Jun 2017
discussion comment 22 Jun 2017
updated article 22 Jun 2017
For those of you who have been using Inage Invoker, provided by Ian Atkin, one of our partners have taken this code up and improved on it. The beta is open now!! Please see here  https://www.engl.co.uk/products/imageinvoker What is ImageInvoker? ENGL ImageInvoker 2.0 is a secure user-friendly imaging front-end for Symantec Ghost Solution Suite (GSS). ImageInvoker can be secured using ...
updated article 21 Jun 2017
Finding a model name using the model GUID There has been an occasion where an error was occurring within the logs and mentions only the GUID of the model in the error and therefore there is no way of telling what model is causing the issue from the log. The error log will be referencing which workflow project this error is in. With this information, navigate to the workflow install ...
updated article 16 Jun 2017
This project simplifies Workflow/ServiceDesk log file analysis per a given TimeSpan.   The Range Slider motif used in this project was plagiarized from: http://atmaworkflow.com/2014/11/26/input-range-sliders/#more-630 Features: The TimeSpan is selected via the Range Sliders. Search results will be centered about the DateTime definition.   The Form provides generated samples ...
updated article 14 Jun 2017
The upgrade process for Ghost Solution Suite is fairly simple and the newest version of GSS can be directly installed overtop of the previous version *This guide informs on the upgrade process for Ghost Solution Suite. Please backup all information/databases and view the Ghost Solution Suite documentation before proceeding.     Download the latest version of Ghost Solution ...
updated article 07 Jun 2017
Here is a list of Workflow/ServiceDesk Projects not included in the base install of WF/SD. --- Email Monitor ServiceDesk Multiple Email Box Monitor - Version 8.1 https://www.symantec.com/connect/downloads/servicedesk-multiple-email-box-monitor-version-81 Servicedesk Email Monitor Multi - 8.x https://www.symantec.com/connect/downloads/servicedesk-email-monitor-multi-8x Updated Packages For ...
updated blog entry 23 Jun 2017
We just held our Endpoint Management Technical Workshop in Chicago! We kicked things off with a Live Webcast to officially launch IT Management Suite 8.1 and Ghost Solution Suite 3.2. Following the webcast, we had 11 sessions and 4 labs.  Special thanks to the Symantec Product Management and Education teams who created and delivered most of ...
updated blog entry 23 Jun 2017
The recording of the Launch webcast for IT Management Suite 8.1 and Ghost Solution Suite 3.2 is now available: https://www.symantec.com/about/webcasts?commid=252453&mkt_tok=70138000001BruKAAS Learn more about IT Management Suite 8.1 ITMS 8.1 Webcast ITMS 8.1 Data Sheet ITMS 8.1 Release Notes ITMS 8.1 Trialware ITMS 8.1 Documentation Learn more ...
new blog entry 21 Jun 2017
For the third consecutive year, Symantec has been recognized by Points of Light, the world’s largest organization dedicated to volunteer service, as one of the most community-minded companies in the United States. The Civic 50 provides a national standard for superior corporate citizenship and showcases how companies can use their time, skills and other resources to improve the quality of life ...
updated blog entry 19 May 2017
2017 Endpoint Management Technical Workshop held May 16-17 in Chicago Lab: Achieving Software License Compliance in ITMS Presenter: Brian Sheedy, Symantec
new blog entry 19 May 2017
2017 Endpoint Management Technical Workshop held May 16-17 in Chicago Lab: Extending the ITMS CMDB using Custom Inventory Presenter: Brian Sheedy, Symantec
new download 05 Jun 2017
Version SD 7.6 This download (Protirus.ServiceDesk.WebParts.dll) is a couple of custom Web Parts to show 'ServiceDesk Assignments' and the 'Auditing Incident Owner and Service Queue Changes'. If you haven't see the following Article/Video I would advise doing so first. ServiceDesk 7.5 Track Assignments via Process Type ...
updated download 16 May 2017
Does "Deployment Solution" license node(s) are properly used by managed client computers? Custom reports will show exact list of managed computers who are using a "Deployment Solution" license and which computer(s) makes unnecessary consumption of license node(s). Reports have columns to see when appropriate client computer started license node consumption and when last get client policy and ...
updated download 16 May 2017
Does "Inventory Solution" & "Inventory Pack for Servers" license node(s) are properly used by managed client computers? Custom reports will show exact list of managed computers who are using "Inventory Solution" & "Inventory Pack for Servers" license and which computer(s) makes unnecessary consumption of license node(s). Reports have columns to see when appropriate client ...
updated download 16 May 2017
Does "Software Management Solution" license node(s) are properly used by managed client computers? Custom reports will show exact list of managed computers who are using a "Software Management Solution" license and which computer(s) makes unnecessary consumption of license node(s). Reports have columns to see when appropriate client computer started license node consumption and when last get ...
updated download 16 May 2017
Does "Patch Management Solution" license node(s) are properly used by managed client computers? Custom reports will show exact list of managed computers who are consuming "Patch Management Solution" license and which computers makes unnecessary consumption of license node(s). Reports have columns to see when appropriate client computer started license node consumption and when last get client ...
updated download 05 May 2017
In continuing to provide support for the latest versions of products, the newly revised packages for SD.EmailMonitorMulti - for Servicedesk version 8.1 are attached here.  They contain the new user interface theme (look and feel), and some additional small defect fixes that have been discovered in 8.x Email Monitor.  This version will also take an existing monitored account and add ...
updated event 15 May 2017
Please join us for our Norway Endpoint Management (Altiris) User group Held at Pedab's office, Stortingsgt 4, Oslo, 15th June starting at 12:00 A chance to hear the latest roadmap from product management as well as speak to other customers using the software and learn tips and tricks. 12:00 ­ 12:30 Coffee, Registration & Networking 12:30 ­ 12:40  Welcome and prizes 12:40 ­ 13:00  ...
updated event 10 May 2017
Please register for the EMEA partner summit held at the Madjeski Hotel, 20th to 22nd June We will look to start at around 11am on the 20th allowing you to fly in that morning if required. Updates from PM, and a greater focus on partner collaboration and a chance for partners to share tips and successes. Full agenda to follow Accomodation: We have secured an excellent rate of £115 (+VAT) ...
new event 05 May 2017
Please see the link here to the Irish user group https://www.eventbrite.com/e/symantec-altiris-endpoint-management-forum-...
new event 04 May 2017
WEBINAR: Symantec IT Management Suite 8.1 & Ghost Solution Suite 3.2 Launch  DATE: May 16, 2017 TIME: 8:00 AM (PST) / 11:00 AM (EST) Symantec IT Management Suite 8.1 and Ghost Solution Suite 3.2 are here! Please join us for a special webcast on Tuesday, May 16 to learn how these new solutions will make your life easier.  We will discuss and demo some of the cool new features ...
updated event 02 May 2017
Please join us for the next Denver EPM User Group meeting on May 16, 2017 from 8:30 am to 12:00 pm at Great-West Financial: 8515 E. Orchard Road Greenwood Village, CO 80111.   Agenda: 8:30 am – 9:00: Welcome and Introductions 9:00 – 10:30: Symantec Presentation: Live Webcast to cover the launch of ITMS 8.1/GSS 3.2 10:30 – 11:30: Customer Round Table Discussions 11:30 – 12:00: ...
updated event 02 May 2017
Join us for the next New York Endpoint Management User Group meeting -- rescheduled to May 16, 2017 from 10:30 to 2:00 pm, at Guggenheim Partners, 330 Madison Avenue in Manhattan.  Lunch will be served! Agenda: 10:30 am - Welcome & Introductions -- Jared Freeman  11:00 am - Live Webcast to cover the launch of ITMS 8.1/GSS 3.2 12:00 am - Customer Lunch & Networking Session 1:00 ...
updated event 19 Apr 2017
Please join us for the next Houston Endpoint Management User Group meeting -- Tuesday, May 16 from 9:00 am to 1:00 pm at the offices of Helix Energy Solutions Group: 3505 West Sam Houston Pkwy N #400, Houston, TX 77043. Breakfast will be provided! Agenda: 9:00 am - Welcome & Introductions 9:15 am - Breakfast Breakout Enjoy breakfast while networking during this open ...
updated event 13 Apr 2017
Symantec IT Management Suite 8.1 and Ghost Solution Suite 3.2 are here! Please join us for a special webcast on Tuesday, May 16 to learn how these new solutions will make your life easier. We will discuss and demo some of the cool new features such as streamlined processes for updating Windows 10 and Office 365, peer-to-peer content distribution, Mac profile management, and much more! We ...
updated video 22 Jun 2017
Process Type Actions are Workflow processes that you can launch from the Process View page. The Incident and Change Management Process View pages include a set of default Process Type Actions as quick links. These actions are in the Tasks and Actions section in the Process Actions subsection. These actions save time and can improve the turnaround of incident resolution and change ...
updated video 22 Jun 2017
The new Sent Incident to Workflow ruleset action gives you the ability to create custom Workflow logic for your Incident and Change Managmenet processes in a way that allows that custom logic to be upgradeable to future ServiceDesk versions.  This video demonstrates how to create and deploy Workflow projects that can be called from a ServiceDesk ruleset.  Also attched is the template ...
updated video 22 Jun 2017
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket. Video Overview: 1) Create Process Profile 2) Modify Process View Page for new Variables Link to Part 1: https://www-secure.symantec.com/connect/videos/servicedesk-customization-add-custom-data-method-1-custom-data-type-part-1
updated video 22 Jun 2017
This video is the first in a two part series demonstrating how to add custom fields to Incident Management. Video Overview: 1. Open Feeder Forms Project 2. Create in new Integration Library 3. Create generator for "User Defined Type with DB Mapping"      •Include Field for SessionID      •Add Read/Write Components for Data Type 4. Create Variable in feeder ...
updated video 22 Jun 2017
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to implement the customization, and therefore are targets for advanced users. Video Overview: •Architecture of Adding Custom Data      –Upgradeable      –Reportable •Method 1: Custom ...
updated video 22 Jun 2017
This video walks though managing email templates in ServiceDesk, as well as, creating rules to automatically send those templates based on process or data events.
updated video 22 Jun 2017
This video will provide a good overview of rulesets in ServiceDesk. The video covers the basic components of a rule, as well as, how to configure rules to work together as part of more complex logic.
updated video 22 Jun 2017
This video will cover how to setup data mapping in ServiceDesk and utilize those mapping tables as part of Routing Rule sets.
video comment 20 Jun 2017
new idea 15 Jun 2017
Hi, We have been facing CPU utilisation  issue realted to SEP 12.1.5 and SEP 14 MP1 AV clients on number of servers in our environment .The issue occurs only during Antiviurs definition updates and also at times when scan is running on the servers This issue was there in 12.1.5 and still SEP 14 MP1 .Need a fix for this in furture relase of SEPM
new idea 16 May 2017
Add possiblity to assign the testing Task to more then one person. And wait for complete the Task of all Persons in a testinggroup to finish Testing. Add possiblity to assign the implementing Task to more then one person. And wait for complete the Task of all Persons in a implementergroup to finish Implementing.
idea comment 10 May 2017
new idea 02 May 2017
The ability to import CSV files into a filter has existed for a long time. This CSV file can just list device names and nothing else. The same goes for the ability to import computers on the Agent Install page. In the newer Enhanced View our desktop engineering staff noticed that you've added the ability to import a CSV files when building a target. When you choose the Computer List ...
new idea 25 Apr 2017
Today all modern systems such as Windows 10, iOS, Android allows you to choose whether to download the updates over metered connection or not. These days Microsoft push a lot cumulative updates. If home workers are connected over metered connection, downloading those updates may incur in serious Internet bill whether in domestic or even higher when abroad due to roaming cost. The idea is ...
new idea 24 Apr 2017
Until SMP 8.0 , we were able to use filters when we schedule jobs / tasks.  This functionality seems to be lost in SMP 8.1 The current workaround is to create a new target, call the existing filter (or combination of filters) and save it as a new target.  Then we can use the newly created target to schedule (or run) the job / task. Please, re-enable the direct use of filters when ...
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