Video Screencast Help
new discussion 19 Aug 2017
I found this article and it helped with my previous post: https://support.symantec.com/en_US/article.tech110... The key part was This :For Ghost Console tasks, use the -jaddr=ipaddressofconsole switch in the Advanced button on the Clone tab of your task to specify the IP Address of the Ghost Server. If specifying the IP Address of the Ghost Server in the task gives the same 10030 error ...
updated discussion 19 Aug 2017
After starting with a Ghost multicast deployment job to 17 workstations, it was averaging 600 Mb/min for the first hour or so of the task. Then all of the sudden, it comes to complete crawl. You can watch the MB tansmitted go from 20-30 MB each second to 1 MB every few seconds. It will finnally slowdown to about 40 MB/min for the overall mulitcast job and take 36 to 48 hours to complete. What ...
new discussion 19 Aug 2017
When I receive items and assign them to a stockroom, the stockroom item total just keeps building. How do I manage these totals?
discussion comment 18 Aug 2017
updated discussion 18 Aug 2017
Hello Everyone, for the past few years I was usign IBM's ThinkPad. I was doing weekly backups using Norton Ghost which I was booting from USB Flash Drive. I was using the simplest way to backup whole disk - just clone Disk to Disk. Now I have a latest MacBook Pro. I have installed two operating systems - one is MacOS Sierra wchich is preinstalled when you buying this MacBook, and the second ...
updated discussion 18 Aug 2017
Is there any other solution to "OpenSSL public and private keys do not match" besides disabling encryption on the client? Ie: fixing the certificate issue?
updated discussion 18 Aug 2017
My customer ask me don't use ghost to dupicate the disks today. If I do so, he must know that even I am using which version of ghost!!! But I want to do so because using ghost is faster and more efficient. I want to know is that true? Is there any log files or registy or stamp files created by ghost after I do a disk to disk action? I wonder, please help
updated discussion 18 Aug 2017
My issue is pretty much the same as this thread: https://www.symantec.com/connect/forums/unable-boo... but since that was closed with no solution for me I'm creating this new thread. We have Ghost Solution Suite Console Version 3.1 MP 6 and the image to be captured is Windows 10 64 bit I followed same steps I have used in the past with Windows 7 and 8.1 (from this video ...
updated discussion 18 Aug 2017
We have windows 10-64bit machines. Our pc's image & activate fine. Our laptops do not. We are using the Lenovo EliteBook 840 G1 and G3 models. The laptop's lay the image down but they don't activate windows. I'm using the exact same sysprep settings with the MAK key code in pc & laptop master images.  Both capture and deploy all have same settings.  I'm able to manually add a windows ...
new discussion 19 Aug 2017
I found this article and it helped with my previous post: https://support.symantec.com/en_US/article.tech110... The key part was This :For Ghost Console tasks, use the -jaddr=ipaddressofconsole switch in the Advanced button on the Clone tab of your task to specify the IP Address of the Ghost Server. If specifying the IP Address of the Ghost Server in the task gives the same 10030 error ...
updated discussion 19 Aug 2017
After starting with a Ghost multicast deployment job to 17 workstations, it was averaging 600 Mb/min for the first hour or so of the task. Then all of the sudden, it comes to complete crawl. You can watch the MB tansmitted go from 20-30 MB each second to 1 MB every few seconds. It will finnally slowdown to about 40 MB/min for the overall mulitcast job and take 36 to 48 hours to complete. What ...
new discussion 19 Aug 2017
When I receive items and assign them to a stockroom, the stockroom item total just keeps building. How do I manage these totals?
discussion comment 18 Aug 2017
updated discussion 18 Aug 2017
Hello Everyone, for the past few years I was usign IBM's ThinkPad. I was doing weekly backups using Norton Ghost which I was booting from USB Flash Drive. I was using the simplest way to backup whole disk - just clone Disk to Disk. Now I have a latest MacBook Pro. I have installed two operating systems - one is MacOS Sierra wchich is preinstalled when you buying this MacBook, and the second ...
updated discussion 18 Aug 2017
Is there any other solution to "OpenSSL public and private keys do not match" besides disabling encryption on the client? Ie: fixing the certificate issue?
updated discussion 18 Aug 2017
My customer ask me don't use ghost to dupicate the disks today. If I do so, he must know that even I am using which version of ghost!!! But I want to do so because using ghost is faster and more efficient. I want to know is that true? Is there any log files or registy or stamp files created by ghost after I do a disk to disk action? I wonder, please help
updated discussion 18 Aug 2017
My issue is pretty much the same as this thread: https://www.symantec.com/connect/forums/unable-boo... but since that was closed with no solution for me I'm creating this new thread. We have Ghost Solution Suite Console Version 3.1 MP 6 and the image to be captured is Windows 10 64 bit I followed same steps I have used in the past with Windows 7 and 8.1 (from this video ...
updated discussion 18 Aug 2017
We have windows 10-64bit machines. Our pc's image & activate fine. Our laptops do not. We are using the Lenovo EliteBook 840 G1 and G3 models. The laptop's lay the image down but they don't activate windows. I'm using the exact same sysprep settings with the MAK key code in pc & laptop master images.  Both capture and deploy all have same settings.  I'm able to manually add a windows ...
updated article 18 Aug 2017
Below is the process to add a user to the database for use with Ghost Solution Suite remote console configuration. Please see the Remote Console Setup guide if the remote console has not been setup and configured prior to following this document. NOTE: Screen shots represented in this tutorial may or may not reflect actual windows seen during your individual setup process. Database ...
updated article 18 Aug 2017
Here is a list of Workflow/ServiceDesk Projects not included in the base install of WF/SD. --- Email Monitor ServiceDesk Multiple Email Box Monitor - Version 8.1 https://www.symantec.com/connect/downloads/servicedesk-multiple-email-box-monitor-version-81 Servicedesk Email Monitor Multi - 8.x https://www.symantec.com/connect/downloads/servicedesk-email-monitor-multi-8x Updated Packages For ...
updated article 16 Aug 2017
The Symantec IT Management Suite 8.0 for Administrators course is designed for professionals tasked with using Symantec IT Management Suite (ITMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led, hands-on course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management ...
updated article 09 Aug 2017
DeployAnywhere is a utility that is used after image deployment to attempt to identify and inject missing drivers into a deployed Windows image. The DeployAnywhere executable files are included with Ghost Standard Tools, as is the driver database management utility (DriverManager.exe and/or DriverManager64.exe) but there is no default Driver Database. You can use DeployAnywhere in ...
updated article 03 Aug 2017
Introduction: Service Request Remediation Management capability lets you automate the remediation of compliance irregularities that are detected in the network. IT Management Suite remediation management works along with a service desk application and a compliance solution to complete the automated remediation of service requests. The automated closed loop remediation process begins with a ...
updated article 01 Aug 2017
Full OS platform support Official supportability matrices for the Symantec Management Platform and Altiris solutions included in IT Management Suite. Also, official full support statements for recently-released OS versions. IT Management Suite 6.x/7.x/8.x Platform Support Matrix Windows 10 Creators Update (Windows 10 version 1703) New! Windows 10 Anniversary Update Windows 10 Anniversary ...
updated blog entry 17 Aug 2017
2017 Endpoint Management Technical Worklshop held May 16-17 Session: Mac Management (Presentation) Presenter: David Evans, Symantec Video of the session: https://embed.ustudio.com/embed/DTkChBHtXcx2/UrgnbpYEQvxO
updated blog entry 14 Aug 2017
2017 Endpoint Management Technical Worklshop held May 16-17 Session: Windows 10 Migration (Presentation) Presenter: David Evans, Symantec Video of the Session: https://embed.ustudio.com/embed/DTkChBHtXcx2/UhKnxnQLHFzV
updated blog entry 09 Aug 2017
To make it easier to find past and upcoming webcasts related to Symantec Endpoint Management solutions, I'm creating this blog post and will keep it updated over time. The links below for past webcasts will include the recording and Q&A. The links for upcoming webcasts will send you to the registration page. Enjoy! Webcast Topic: Using Peer-to-peer Downloading with IT Management Suite ...
updated blog entry 08 Aug 2017
Ghost Solution Suite 3.0 is now available. Download trialware here. To help you get up to speed as quickly as possible, we are creating several "How-to" videos and will be posting links to each of them on this page and adding them over time. Ghost Solution Suite 3.x - "How-to" Videos: Custom Installation of Ghost Solution Suite 3.0 Introduction to the Ghost Solution ...
new blog entry 26 Jul 2017
By Mike Mielke, Senior Vice President, Environment & Energy at Silicon Valley Leadership Group At Symantec, we believe that together, we have the power to change the world and make it a better, safer place. Symantec is proud of our work with strategic community partners and the impact we’re having in our four philanthropic focus areas: education, diversity, online safety, and ...
new download 26 Jul 2017
While recently attempting to add a webpart with a report and chart to create a dashboard, a customer discovered that as they moused over the data points in the chart, the tooltip splashed a very nice tooltip with a yellow background and white text.  Very nice, but completely unreadable.  The new revised CSS file for Worfklow and Servicedesk is attached below.  The password is ...
updated download 20 Jul 2017
Introduction One thing you learn in Endpoint Management rather quickly is the importance of reporting. Reports help proactively manage your IT environment, track it, and plan for its ever-evolving future. The criticality of this feature has meant that through the years Symantec has gifted the Altiris portfolio a strong reporting capability. Each solution comes with helpful ...
new event 16 Aug 2017
Let’s face it, Patch Management historically hasn’t been sexy. . Despite it being a critical part of any security program, many organizations are still struggling to solve these challenges and often for good reason…it’s complicated and rife with mundane activities and tasks.  What’s worse is that a majority of today’s threats are exploiting these well-known and abundant ...
updated event 15 Aug 2017
Anunciamos el próximo encuentro del Grupo de Usuarios Regional de Endpoint Management a realizarse el 12 de septiembre de 2017 en Buenos Aires. Estrategia de Symantec - Ignacio Conti - Named Accounts Manager SOLA Symantec IT Management Suite 8.1 (Altiris technology) - Tomás Chinchilla - Principal Product Manager Contaremos con charlas técnicas de especialistas del exterior. Caso de análisis: ...
updated event 15 Aug 2017
Please see the link here to the Irish user group https://www.eventbrite.com/e/symantec-altiris-endpoint-management-forum-...
event comment 08 Aug 2017
DLP
new event 07 Aug 2017
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Symantec IT ...
updated event 03 Aug 2017
For all sports fans out there, you don't want to miss this meetup. There will be breakfast, prizes, and the Official Buffalo Bills NFL team practicing right before your eyes! This meeting is for both EPM as well as security users who are located in and around the Western New York area. The correct time of the meetup (in case your Symantec Connect calendar is ...
updated event 15 May 2017
Please join us for our Norway Endpoint Management (Altiris) User group Held at Pedab's office, Stortingsgt 4, Oslo, 15th June starting at 12:00 A chance to hear the latest roadmap from product management as well as speak to other customers using the software and learn tips and tricks. 12:00 ­ 12:30 Coffee, Registration & Networking 12:30 ­ 12:40  Welcome and prizes 12:40 ­ 13:00  ...
updated event 10 May 2017
Please register for the EMEA partner summit held at the Madjeski Hotel, 20th to 22nd June We will look to start at around 11am on the 20th allowing you to fly in that morning if required. Updates from PM, and a greater focus on partner collaboration and a chance for partners to share tips and successes. Full agenda to follow Accomodation: We have secured an excellent rate of £115 (+VAT) ...
updated video 27 Jun 2017
This is a how to video on using advanced math the ‘easy way’ in Workflow Solution. In this video, you will see how to run through the formula component editor, test the formula component, and use the formula component in a workflow. This video will not cover advanced math that requires you to know C# or the Workflow component API. For more information, please see the guide at the following ...
updated video 27 Jun 2017
This is a how to video on using the Web App Project Type that was introduced in Workflow 7.5. In this video, you will learn about the Web App Project type and see how to create and configure it. The Web App project type allows Workflow, Dialog, and Service models in the same project. It gives you complete control of how the project is consumed by allowing you to define multiple web pages and ...
updated video 22 Jun 2017
Process Type Actions are Workflow processes that you can launch from the Process View page. The Incident and Change Management Process View pages include a set of default Process Type Actions as quick links. These actions are in the Tasks and Actions section in the Process Actions subsection. These actions save time and can improve the turnaround of incident resolution and change ...
updated video 22 Jun 2017
The new Sent Incident to Workflow ruleset action gives you the ability to create custom Workflow logic for your Incident and Change Managmenet processes in a way that allows that custom logic to be upgradeable to future ServiceDesk versions.  This video demonstrates how to create and deploy Workflow projects that can be called from a ServiceDesk ruleset.  Also attched is the template ...
updated video 22 Jun 2017
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket. Video Overview: 1) Create Process Profile 2) Modify Process View Page for new Variables Link to Part 1: https://www-secure.symantec.com/connect/videos/servicedesk-customization-add-custom-data-method-1-custom-data-type-part-1
updated video 22 Jun 2017
This video is the first in a two part series demonstrating how to add custom fields to Incident Management. Video Overview: 1. Open Feeder Forms Project 2. Create in new Integration Library 3. Create generator for "User Defined Type with DB Mapping"      •Include Field for SessionID      •Add Read/Write Components for Data Type 4. Create Variable in feeder ...
updated video 22 Jun 2017
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to implement the customization, and therefore are targets for advanced users. Video Overview: •Architecture of Adding Custom Data      –Upgradeable      –Reportable •Method 1: Custom ...
updated video 22 Jun 2017
This video walks though managing email templates in ServiceDesk, as well as, creating rules to automatically send those templates based on process or data events.
new idea 11 Aug 2017
Looking to see if Cisco WebEx Network Recording Player could be added to the list of patched products. https://www.webex.com/play-webex-recording.html
new idea 03 Aug 2017
Hello Symantec, This is regarding SEP SBE .cloud. Issue is the cloud agent has been automatically upgraded on all our systems without our knowledge. On all systems pops are constantly showing up requesting a reboot. Please stop immediately your policy for pushing automatically upgrades requiring server reboot and the annoying reboot prompt messages! We are running business software on our ...
updated idea 31 Jul 2017
We have encountered the issue documented here: http://www.symantec.com/docs/TECH240167 Some patch installations will pop a cmd window when they install even if you have the default behavior set to use a hidden window. Because this is unexpected behavior (we have always used hidden windows),  this drives calls to our help desk.The idea that I am posting is to add a confirmation ...
updated idea 26 Jul 2017
Please make a list of what SEP policies work on Windows but do not work on Mac so that we can plan our deployments accordingly. It's devastating to stumble into issues blindly over and over. Thank you
updated idea 26 Jul 2017
HI Team, I have come to know SEP client will not support Windows 10 Embedded OS and UWF mode hence we are not able to make the compliance in one of the project. So we are requesting to enhancement requests to support this new feature ASAP.  Regards Ravichandran.R
updated idea 25 Jul 2017
Team, We have more than 100 Linux SEP clients. It gives Component Malfunction error and disables the Auto Protect functionality after every kernel upgrade. There is workaround suggested by Support but this is not really the solution where there are often kernel upgrade happens.  Looking for a permanent fix else will need to look for other solution.
updated idea 25 Jul 2017
Article INFO3460 states that a list of updates must be removed from PMImport as a number of patches are no longer available from the vendor, they are below for reference. As this is a feed provided by Symantec and supplied by Shavlik, is it possible these can be removed from the feed and therefore this will resolve this issue for every ...
updated idea 25 Jul 2017
Not all our PCs are allowed Internet access which creates problems when Endpoint trys to send and/or retrieve data from Symantec servers. In a managed environment it should be configured so all communications with Symantec are through the management server which does have Internet access.
updated idea 25 Jul 2017
please add this feature, please make SEP to allow inheritance of feature sets on folder level. This way, when I have 20 sub folder levels, I don't have to apply same feature sets to 20 folder same thing over and over again.
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