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new discussion 18 Dec 2017
Okay guys sorry if this is any double post here. I am working from a Dell 3150 Laptop with a 32 gig hard drive. I have it running windows 10 ver. 1709 I was able to sysprep the machine. and i did make an image of it of course i did the following changed bios settings to legacy secure boot off rebooted to pxe captured image  started 2nd computer same as the other one dell 3150 ( i have ...
new discussion 14 Dec 2017
Hi, I have GSS 3.1 MP 6 server.  I have a valid Windows 10 version 1703 image that I have been using for a few months now.  I'm trying to update the image to include the latest Windows Updates.  I narrowed the problem down to the 2017-12 Cumulative Update for WIndows 10 version 1703 for x64-based Systems (KB4053580). When I create the image it completes but when I try ...
new discussion 18 Dec 2017
Okay guys sorry if this is any double post here. I am working from a Dell 3150 Laptop with a 32 gig hard drive. I have it running windows 10 ver. 1709 I was able to sysprep the machine. and i did make an image of it of course i did the following changed bios settings to legacy secure boot off rebooted to pxe captured image  started 2nd computer same as the other one dell 3150 ( i have ...
new discussion 14 Dec 2017
Hi, I have GSS 3.1 MP 6 server.  I have a valid Windows 10 version 1703 image that I have been using for a few months now.  I'm trying to update the image to include the latest Windows Updates.  I narrowed the problem down to the 2017-12 Cumulative Update for WIndows 10 version 1703 for x64-based Systems (KB4053580). When I create the image it completes but when I try ...
updated article 13 Dec 2017
We are pleased to introduce the availability of our IT Management Suite 8.1 course. The Symantec IT Management Suite 8.1 Administration course is designed for professionals tasked with using Symantec IT Management Suite (ITMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led, hands-on course teaches students the underlying components and ...
updated article 13 Dec 2017
We are pleased to introduce the availability of our Deployment Solution 8.1 course. The Symantec Deployment Solution 8.1: Administration course is designed for the professional tasked with installing, configuring, and managing a Deployment Solution system. This five-day, instructor-led, hands-on course covers how Deployment Solution 8.1 simplifies the routine tasks of setting up new computers, ...
updated article 13 Dec 2017
The Form Builder in ServiceDesk has a built-in column for displaying the Age of a Ticket (Process.Age Description). Unfortunately, the column's value does not account for the Business Hours of the SLA assigned to the Ticket. The attached Functions and View will correct this. Before we begin, familiarize yourself with the following post: Using Custom SQL in ServiceDesk Report Builder and ...
updated article 12 Dec 2017
Here is a list of Workflow/ServiceDesk Projects not included in the base install of WF/SD. --- Email Monitor ServiceDesk Multiple Email Box Monitor - Version 8.1 https://www.symantec.com/connect/downloads/servicedesk-multiple-email-box-monitor-version-81 Servicedesk Email Monitor Multi - 8.x https://www.symantec.com/connect/downloads/servicedesk-email-monitor-multi-8x Updated Packages For ...
new article 06 Dec 2017
Symantec  Workflow Manager has a number of Plugins available from install. These are documented: Workflow Plugins. You can download a copy from the following Connect post: Download Protirus.Workflow.Plugins I've created a bundle which are listed below, 'Model Info' down, Each will be explained on their own pages. Model Info Recycle App Pools Restart IIS Restart Workflow ...
new article 06 Dec 2017
Model Info The Model Info plugin displays a list of all Models within the current Project. When you select a given Model a list of Components are displayed, showing their Id, Name and Description. You can then Filter on a given Field. This allows you to search for a Guid that maybe in Logs you are diagnosing. Plugin Icon Author  Protirus (Alex Hedley) Perform Action A Form opens ...
updated blog entry 23 Nov 2017
Welcome to our Windows 10 migration best practice site where you'll find everything you need to know to get started with your Windows 10 migration. The Whitepaper and sample jobs and reports are attached to this artcile, please personal message me with your feedback and suggestions. Many thanks!
new blog entry 04 Oct 2017
At The Nature’s Bounty Co. we focus on endpoint security. Vulnerable end user systems can cause real operational and economic damage to a company like ours. We’re a global market leader in natural wellness products such as vitamins, nutritional supplements, sports and active nutrition, and ethical beauty products.  One of the biggest challenges we faced as an IT organization was ...
updated blog entry 04 Oct 2017
By Patrick Cohen, Vice President, Strategic Partnerships at NPower In today’s economy, over 50% of all jobs in the U.S. require some degree of technical and digital skills, and this is expected to grow to 77% by 2020.[1] Yet the job market is not keeping pace. Of the nearly 6 million jobs expected to require tech skills in the future, labor statistics project a candidate pool of ...
updated blog entry 28 Sep 2017
By: Cecily Joseph, VP Corporate Responsibility at Symantec Organizations and governments across the world look to Symantec for strategic, integrated solutions to defend against sophisticated attacks across endpoints, the cloud, and infrastructure. Each year, our stakeholders also look to Symantec for updates on our corporate responsibility (CR) progress. This week, we launched our FY17 CR ...
updated blog entry 15 Sep 2017
The world has experienced a number of catastrophic weather events in recent weeks. We’ve seen the images of the destruction caused by recent hurricanes Harvey and Irma, and the devastating impact on the people of Texas, Florida, Belize, Nicaragua, Honduras, Cuba, and many islands in the Caribean. In South Asia, monsoon season has been unusually harsh and the resulting floods across India, ...
updated blog entry 11 Sep 2017
Some parts of a Process View Page are rendered without an associated configuration interface. An example of this would be the 'Send Email' Process Action from within a ServiceDesk Ticket View. For our purpose, let us say that we do not want to use this feature. We can hide the 'Send Email' Process Action in the Ticket View with the following technique: 1) Modify the Portal Template that is ...
new blog entry 08 Sep 2017
Symantec is proud to have been once again named a Sustainability Leader on both the Dow Jones Sustainability (DJSI) World and DJSI North America indices along with just six other software technology companies. This is our eleventh consecutive year listed on the North America Index and our tenth consecutive year on the World Index. The DJSI series, launched in 1999, is the longest ...
updated blog entry 30 Aug 2017
Product donation is Symantec’s largest mechanism to support the nonprofit community and help nonprofits fulfill their missions. In partnership with TechSoup, each year we provide cybersecurity solutions to more than 25,000 organizations across 55 countries worldwide, allowing them to secure their most important data wherever it lives. Since launching the software donation program in 2002, ...
updated blog entry 28 Aug 2017
2017 Endpoint Management Technical Worklshop held May 16-17 Session: IT Management Suite 8.1 and Ghost 3.2 Deep Dive (Presentation) Presenter: Brian Sheedy and Tomas Chinchilla, Symantec Video of this Session (Part 1) https://embed.ustudio.com/embed/DTkChBHtXcx2/U8if3o0zLf8c Video of this Session (Part 2) https://embed.ustudio.com/embed/DTkChBHtXcx2/Ud6COqgzuZaG
download comment 11 Dec 2017
updated download 26 Oct 2017
Contents 1. What is ImageInvoker?      1.1. ImageInvoker Features      1.2. Testimonials      1.3. About The Author      1.4. Acknowledgements 2. What’s New in V1.0 3. Installation and configuration of ImageInvoker      3.1. ImageInvoker ...
new event 13 Dec 2017
The Symantec IT Management Suite 8.1 Administration course is designed for professionals tasked with using Symantec IT Management Suite (ITMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led, hands-on course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management Console ...
new event 13 Dec 2017
The Symantec IT Management Suite 8.1 Administration course is designed for professionals tasked with using Symantec IT Management Suite (ITMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led, hands-on course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management Console ...
new event 06 Dec 2017
Symantec solutions are essential for helping organizations protect and detect security incidents across the enterprise. But every incident still needs a response from the organization—and in some cases, the response needs to be lightning fast. Join us December 19th @ 2 pm (ET), 11 am (PT) The challenge is that most companies are still responding at “people speed”—following long ...
updated event 22 Nov 2017
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Register ...
updated event 16 Nov 2017
We are excited to have you at our next Twin Cities User Group meeting on February 21, 2018 hosted by Intuitive. The agenda includes lunch and an interactive conversation with your peers and local Symantec representatives around common challenges and success stories. Symantec teams will also provide product updates and will be available for discussions. Agenda: Welcome and ...
updated event 05 Sep 2017
Please join us for our next Nashville Data Loss Prevention User Group meeting, Wednesday September 6th, 2017, from 10:30 am to 1:00 pm at Deloitte Services - 4022 Sells Dr. Hermitage, TN 37076.  Lunch will be served! Tentative Agenda: 10:30 – 10:45: Welcome & Introductions 10:45 – 11:45: Symantec Presentation: Chris Mitchell - DLP 15 11:45 – 12:15: Lunch 12:15 – 12:45: ...
updated event 29 Aug 2017
Welcome to the first ever Stockholm User Group Meeting for Symantec Endpoint Management Altiris. Together with Symantec's Altiris Experts Richard Combes and Paul Butler we invite you to an Exclusive Endpoint Management Workshop   We will start in the morning in Hotel Kung Carl in central Stockholm We will cover all the latest features and updates that where released in Altiris 8.1 but ...
updated event 29 Aug 2017
Join us for the next New York Endpoint Management User Group meeting -- rescheduled to May 16, 2017 from 10:30 to 2:00 pm, at Guggenheim Partners, 330 Madison Avenue in Manhattan.  Lunch will be served! Agenda: 10:30 am - Welcome & Introductions -- Jared Freeman  11:00 am - Live Webcast to cover the launch of ITMS 8.1/GSS 3.2 12:00 am - Customer Lunch & Networking Session 1:00 ...
updated event 29 Aug 2017
Please join us for the next Denver EPM User Group meeting on May 16, 2017 from 8:30 am to 12:00 pm at Great-West Financial: 8515 E. Orchard Road Greenwood Village, CO 80111.   Agenda: 8:30 am – 9:00: Welcome and Introductions 9:00 – 10:30: Symantec Presentation: Live Webcast to cover the launch of ITMS 8.1/GSS 3.2 10:30 – 11:30: Customer Round Table Discussions 11:30 – 12:00: ...
updated event 29 Aug 2017
Anunciamos el próximo encuentro del Grupo de Usuarios Regional de Endpoint Management a realizarse el 12 de septiembre de 2017 en Buenos Aires. Estrategia de Symantec - Ignacio Conti - Named Accounts Manager SOLA Symantec IT Management Suite 8.1 (Altiris technology) - Tomás Chinchilla - Principal Product Manager Contaremos con charlas técnicas de especialistas del exterior. Caso de análisis: ...
updated video 04 Oct 2017
Audio recording of Symantec interview with Jeremy Small, End User Support Services Manager, The Nature's Bounty Co.
updated video 27 Jun 2017
This is a how to video on using advanced math the ‘easy way’ in Workflow Solution. In this video, you will see how to run through the formula component editor, test the formula component, and use the formula component in a workflow. This video will not cover advanced math that requires you to know C# or the Workflow component API. For more information, please see the guide at the following ...
updated video 27 Jun 2017
This is a how to video on using the Web App Project Type that was introduced in Workflow 7.5. In this video, you will learn about the Web App Project type and see how to create and configure it. The Web App project type allows Workflow, Dialog, and Service models in the same project. It gives you complete control of how the project is consumed by allowing you to define multiple web pages and ...
updated video 22 Jun 2017
Process Type Actions are Workflow processes that you can launch from the Process View page. The Incident and Change Management Process View pages include a set of default Process Type Actions as quick links. These actions are in the Tasks and Actions section in the Process Actions subsection. These actions save time and can improve the turnaround of incident resolution and change ...
updated video 22 Jun 2017
The new Sent Incident to Workflow ruleset action gives you the ability to create custom Workflow logic for your Incident and Change Managmenet processes in a way that allows that custom logic to be upgradeable to future ServiceDesk versions.  This video demonstrates how to create and deploy Workflow projects that can be called from a ServiceDesk ruleset.  Also attched is the template ...
updated video 22 Jun 2017
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket. Video Overview: 1) Create Process Profile 2) Modify Process View Page for new Variables Link to Part 1: https://www-secure.symantec.com/connect/videos/servicedesk-customization-add-custom-data-method-1-custom-data-type-part-1
updated video 22 Jun 2017
This video is the first in a two part series demonstrating how to add custom fields to Incident Management. Video Overview: 1. Open Feeder Forms Project 2. Create in new Integration Library 3. Create generator for "User Defined Type with DB Mapping"      •Include Field for SessionID      •Add Read/Write Components for Data Type 4. Create Variable in feeder ...
updated idea 22 Nov 2017
Hi Symantec Team, In daily work, I will need to face different kinds of audition request against the Administratior accounts. But seem like in Monitor or Reports there is no relevent function. I will have to type all account name and account type for audition. Since the data is there in the database, and this could create human error, I would suggest if SEP could add this function to future ...
new idea 30 Oct 2017
We would like to set alerts for any SONAR activity. 
new idea 06 Oct 2017
So I will start this post out by saying that I am a huge fan of Altiris Deployment Solution and Ghost Solution Suite.  I have been using ADS/GSS for a little over 5 years and while it hasn’t always been the smoothest solution, I will say that it has been a solid product.  One disappointment has been the lack of updates to the interface.  I realize that Symantec has promised to ...
new idea 19 Sep 2017
It appears that a patch released this month is causing an issue with excel 2016.  I don't see this patch in Altiris to deploy.  Is this something that can be added? https://support.microsoft.com/en-us/help/4011165/september-12-2017-update-for-excel-2016-kb4011165 http://myitforum.com/myitforumwp/2017/09/12/excel-security-fix-for-september-actually-requires-two-updates/
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