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updated discussion 21 Nov 2017
We recently purchased a Dell Latitude 5285 tablet and need to capture an image. I downloaded all the Dell drivers and updated my Ghost boot disk but it didn't work when attempting to capture the image. I have not been able to find compatibility requirements for this system and Ghost 3.1. Where can I find this information? thanks.
updated discussion 21 Nov 2017
is it possible to use %compname% within sysprep settings when deploying Image?  Example in attachment. thank you
updated discussion 21 Nov 2017
Dear, Trying to capture a computer gives me an error. Attached document with steps and tasks. I also attached the folder PreOS_Task_Logs. Can you help me?   Salduos y gracias, Miguel.
updated discussion 21 Nov 2017
Once in a while I run into the message "Driver could not be added to preboot OS" when adding drivers to Driver Database Management. Can someone tell me what log file I can look at in order to see the reason why?
updated discussion 21 Nov 2017
PXE works great with legacy boot options, but when booting with BIOS set up for UEFI, it takes a crazy amount of time to PXE boot.   Attached is a screenshot showing attempted boot after 5 minutes at which point I had to give up and move on to something else. I'm on 8.0 HF6.  I see there are some DS related point fixes available for HF6 here but don't see anything like this ...
updated discussion 21 Nov 2017
All, Our Ghost 3.2 RU2 server is on a 10 GB link, the clients seem only can utilize about 3.5% -5% of the total network bandwidth when downloading an image. Is it possible to configure Ghost64.exe to utilize more bandwidth? I did some testing and proved that the server can push more data, the client can pull more data through the network while it is imaging, but for some reason ...
updated discussion 21 Nov 2017
Hi all, I'm deploying Windows 10 Professional on multiple clients and they need specific names and specific microsoft licenses. So I want to do the following: If client has mac address xxx assign the name yyy and license zzz. Is there any way to do so? I've already tried to create a configuration job by Add -> Modify Configuration, but almost all of the input boxes like Name, Computername, ...
updated discussion 21 Nov 2017
When Distributing an Image to 12 computers using Ghost Cast server with multicasting the restoring process continues to freeze without any errors given. I reach about 12 to 15 % before it freezes?? So far I have not had an issue with per to per multicasting however my imaging job takes much longer to complete. hours for a 12gb image to compete ...?  Any Idea on what I should try ...
updated discussion 21 Nov 2017
The IT guy was let go and I need to access the files off the Ghost Server. The problem is, they never got the password that the guy was using for the Server. I took the hard drives out, but I can't access the files. Does anyone have an idea on to get these files transfered to another system? Thank you very much for any help you can provide.
updated discussion 21 Nov 2017
We recently purchased a Dell Latitude 5285 tablet and need to capture an image. I downloaded all the Dell drivers and updated my Ghost boot disk but it didn't work when attempting to capture the image. I have not been able to find compatibility requirements for this system and Ghost 3.1. Where can I find this information? thanks.
updated discussion 21 Nov 2017
is it possible to use %compname% within sysprep settings when deploying Image?  Example in attachment. thank you
updated discussion 21 Nov 2017
Dear, Trying to capture a computer gives me an error. Attached document with steps and tasks. I also attached the folder PreOS_Task_Logs. Can you help me?   Salduos y gracias, Miguel.
updated discussion 21 Nov 2017
Once in a while I run into the message "Driver could not be added to preboot OS" when adding drivers to Driver Database Management. Can someone tell me what log file I can look at in order to see the reason why?
updated discussion 21 Nov 2017
PXE works great with legacy boot options, but when booting with BIOS set up for UEFI, it takes a crazy amount of time to PXE boot.   Attached is a screenshot showing attempted boot after 5 minutes at which point I had to give up and move on to something else. I'm on 8.0 HF6.  I see there are some DS related point fixes available for HF6 here but don't see anything like this ...
updated discussion 21 Nov 2017
All, Our Ghost 3.2 RU2 server is on a 10 GB link, the clients seem only can utilize about 3.5% -5% of the total network bandwidth when downloading an image. Is it possible to configure Ghost64.exe to utilize more bandwidth? I did some testing and proved that the server can push more data, the client can pull more data through the network while it is imaging, but for some reason ...
updated discussion 21 Nov 2017
Hi all, I'm deploying Windows 10 Professional on multiple clients and they need specific names and specific microsoft licenses. So I want to do the following: If client has mac address xxx assign the name yyy and license zzz. Is there any way to do so? I've already tried to create a configuration job by Add -> Modify Configuration, but almost all of the input boxes like Name, Computername, ...
updated discussion 21 Nov 2017
When Distributing an Image to 12 computers using Ghost Cast server with multicasting the restoring process continues to freeze without any errors given. I reach about 12 to 15 % before it freezes?? So far I have not had an issue with per to per multicasting however my imaging job takes much longer to complete. hours for a 12gb image to compete ...?  Any Idea on what I should try ...
updated discussion 21 Nov 2017
The IT guy was let go and I need to access the files off the Ghost Server. The problem is, they never got the password that the guy was using for the Server. I took the hard drives out, but I can't access the files. Does anyone have an idea on to get these files transfered to another system? Thank you very much for any help you can provide.
updated article 20 Nov 2017
About peer-to-peer downloading feature The peer-to-peer downloading feature is available starting from IT Management Suite version 8.0 HF5. The peer-to-peer downloading feature lets you download and distribute the software delivery and patch packages to Windows computers. It minimizes the software delivery time and provides you with a reliable software delivery to all endpoints. The ...
updated article 20 Nov 2017
Full OS platform support Official supportability matrices for the Symantec Management Platform and Altiris solutions included in IT Management Suite. Also, official full support statements for recently-released OS versions. IT Management Suite 6.x/7.x/8.x Platform Support Matrix Windows 10 Creators Update (Windows 10 version 1703) Windows 10 Anniversary Update Windows 10 Anniversary Update ...
updated article 03 Nov 2017
When I went to create a win10 base image, I couldn't find a writeup to follow on Connect, so I wanted to share my process in case it helped others.  I also point out some potentially wrong/outdated info that is out there on Connect regarding deploying win10. Note: to follow this walk through, you'll need to be on at least CMS/ITMS 8.0 HF4, have a copy of VMWare workstation, have ...
updated article 27 Oct 2017
The below article will show how can we install Symantec DLP Agent using Symantec Endpoint Protection Host Integrity module. For this we need the below excutables and installers * ORCA tool which is openly available. * Symantec DLP agent installer packages. Open the DLP AgentInstaller file (.msi file) with ORCA. Choose 'Transform' menu, select 'New Transform' Select 'Property' under the ...
updated article 24 Oct 2017
These guidelines are not intended to be exhaustive, step-by-step instructions, but provide some helpful hints that may prevent some common issues that occur during imaging. Your situation may vary, you must research these questions carefully in order to evaluate your environment and your needs to determine if any modifications should be made to these steps. For use with Ghost ...
new blog entry 04 Oct 2017
At The Nature’s Bounty Co. we focus on endpoint security. Vulnerable end user systems can cause real operational and economic damage to a company like ours. We’re a global market leader in natural wellness products such as vitamins, nutritional supplements, sports and active nutrition, and ethical beauty products.  One of the biggest challenges we faced as an IT organization was ...
updated blog entry 04 Oct 2017
By Patrick Cohen, Vice President, Strategic Partnerships at NPower In today’s economy, over 50% of all jobs in the U.S. require some degree of technical and digital skills, and this is expected to grow to 77% by 2020.[1] Yet the job market is not keeping pace. Of the nearly 6 million jobs expected to require tech skills in the future, labor statistics project a candidate pool of ...
updated blog entry 28 Sep 2017
By: Cecily Joseph, VP Corporate Responsibility at Symantec Organizations and governments across the world look to Symantec for strategic, integrated solutions to defend against sophisticated attacks across endpoints, the cloud, and infrastructure. Each year, our stakeholders also look to Symantec for updates on our corporate responsibility (CR) progress. This week, we launched our FY17 CR ...
updated blog entry 15 Sep 2017
The world has experienced a number of catastrophic weather events in recent weeks. We’ve seen the images of the destruction caused by recent hurricanes Harvey and Irma, and the devastating impact on the people of Texas, Florida, Belize, Nicaragua, Honduras, Cuba, and many islands in the Caribean. In South Asia, monsoon season has been unusually harsh and the resulting floods across India, ...
updated blog entry 11 Sep 2017
Some parts of a Process View Page are rendered without an associated configuration interface. An example of this would be the 'Send Email' Process Action from within a ServiceDesk Ticket View. For our purpose, let us say that we do not want to use this feature. We can hide the 'Send Email' Process Action in the Ticket View with the following technique: 1) Modify the Portal Template that is ...
new blog entry 08 Sep 2017
Symantec is proud to have been once again named a Sustainability Leader on both the Dow Jones Sustainability (DJSI) World and DJSI North America indices along with just six other software technology companies. This is our eleventh consecutive year listed on the North America Index and our tenth consecutive year on the World Index. The DJSI series, launched in 1999, is the longest ...
updated blog entry 30 Aug 2017
Product donation is Symantec’s largest mechanism to support the nonprofit community and help nonprofits fulfill their missions. In partnership with TechSoup, each year we provide cybersecurity solutions to more than 25,000 organizations across 55 countries worldwide, allowing them to secure their most important data wherever it lives. Since launching the software donation program in 2002, ...
updated blog entry 28 Aug 2017
2017 Endpoint Management Technical Worklshop held May 16-17 Session: IT Management Suite 8.1 and Ghost 3.2 Deep Dive (Presentation) Presenter: Brian Sheedy and Tomas Chinchilla, Symantec Video of this Session (Part 1) https://embed.ustudio.com/embed/DTkChBHtXcx2/U8if3o0zLf8c Video of this Session (Part 2) https://embed.ustudio.com/embed/DTkChBHtXcx2/Ud6COqgzuZaG
updated blog entry 23 Aug 2017
2017 Endpoint Management Technical Worklshop held May 16-17 Session: Zero to Cloud-enabled Management (Presentation) Presenter: Tomas Chinchilla and Brian Sheedy, Symantec Video of this session: https://embed.ustudio.com/embed/DTkChBHtXcx2/UyLl8j5Kdjlv
updated download 26 Oct 2017
Contents 1. What is ImageInvoker?      1.1. ImageInvoker Features      1.2. Testimonials      1.3. About The Author      1.4. Acknowledgements 2. What’s New in V1.0 3. Installation and configuration of ImageInvoker      3.1. ImageInvoker ...
new download 26 Jul 2017
While recently attempting to add a webpart with a report and chart to create a dashboard, a customer discovered that as they moused over the data points in the chart, the tooltip splashed a very nice tooltip with a yellow background and white text.  Very nice, but completely unreadable.  The new revised CSS file for Worfklow and Servicedesk is attached below.  The password is ...
updated event 16 Nov 2017
We are excited to have you at our next Twin Cities User Group meeting on February 21, 2018 hosted by Intuitive. The agenda includes lunch and an interactive conversation with your peers and local Symantec representatives around common challenges and success stories. Symantec teams will also provide product updates and will be available for discussions. Agenda: Welcome and ...
updated event 12 Sep 2017
NetX a Symantec Authorized Training Partner (ATP) delivers Instructor-led Training Classes either on-site or remotely.  We offer over 20 different Symantec Classes, for a complete list please visit netxinc.com/training Attend from your home, office or one of our convenient locations.   Our training classes are Guaranteed to Run, We Never Cancel!  Symantec IT ...
updated event 05 Sep 2017
Please join us for our next Nashville Data Loss Prevention User Group meeting, Wednesday September 6th, 2017, from 10:30 am to 1:00 pm at Deloitte Services - 4022 Sells Dr. Hermitage, TN 37076.  Lunch will be served! Tentative Agenda: 10:30 – 10:45: Welcome & Introductions 10:45 – 11:45: Symantec Presentation: Chris Mitchell - DLP 15 11:45 – 12:15: Lunch 12:15 – 12:45: ...
updated event 29 Aug 2017
Welcome to the first ever Stockholm User Group Meeting for Symantec Endpoint Management Altiris. Together with Symantec's Altiris Experts Richard Combes and Paul Butler we invite you to an Exclusive Endpoint Management Workshop   We will start in the morning in Hotel Kung Carl in central Stockholm We will cover all the latest features and updates that where released in Altiris 8.1 but ...
updated event 29 Aug 2017
Join us for the next New York Endpoint Management User Group meeting -- rescheduled to May 16, 2017 from 10:30 to 2:00 pm, at Guggenheim Partners, 330 Madison Avenue in Manhattan.  Lunch will be served! Agenda: 10:30 am - Welcome & Introductions -- Jared Freeman  11:00 am - Live Webcast to cover the launch of ITMS 8.1/GSS 3.2 12:00 am - Customer Lunch & Networking Session 1:00 ...
updated event 29 Aug 2017
Please join us for the next Denver EPM User Group meeting on May 16, 2017 from 8:30 am to 12:00 pm at Great-West Financial: 8515 E. Orchard Road Greenwood Village, CO 80111.   Agenda: 8:30 am – 9:00: Welcome and Introductions 9:00 – 10:30: Symantec Presentation: Live Webcast to cover the launch of ITMS 8.1/GSS 3.2 10:30 – 11:30: Customer Round Table Discussions 11:30 – 12:00: ...
updated event 29 Aug 2017
Anunciamos el próximo encuentro del Grupo de Usuarios Regional de Endpoint Management a realizarse el 12 de septiembre de 2017 en Buenos Aires. Estrategia de Symantec - Ignacio Conti - Named Accounts Manager SOLA Symantec IT Management Suite 8.1 (Altiris technology) - Tomás Chinchilla - Principal Product Manager Contaremos con charlas técnicas de especialistas del exterior. Caso de análisis: ...
new event 16 Aug 2017
Let’s face it, Patch Management historically hasn’t been sexy. . Despite it being a critical part of any security program, many organizations are still struggling to solve these challenges and often for good reason…it’s complicated and rife with mundane activities and tasks.  What’s worse is that a majority of today’s threats are exploiting these well-known and abundant ...
updated event 15 Aug 2017
Please see the link here to the Irish user group https://www.eventbrite.com/e/symantec-altiris-endpoint-management-forum-...
updated event 03 Aug 2017
For all sports fans out there, you don't want to miss this meetup. There will be breakfast, prizes, and the Official Buffalo Bills NFL team practicing right before your eyes! This meeting is for both EPM as well as security users who are located in and around the Western New York area. The correct time of the meetup (in case your Symantec Connect calendar is ...
updated video 04 Oct 2017
Audio recording of Symantec interview with Jeremy Small, End User Support Services Manager, The Nature's Bounty Co.
updated video 27 Jun 2017
This is a how to video on using advanced math the ‘easy way’ in Workflow Solution. In this video, you will see how to run through the formula component editor, test the formula component, and use the formula component in a workflow. This video will not cover advanced math that requires you to know C# or the Workflow component API. For more information, please see the guide at the following ...
updated video 27 Jun 2017
This is a how to video on using the Web App Project Type that was introduced in Workflow 7.5. In this video, you will learn about the Web App Project type and see how to create and configure it. The Web App project type allows Workflow, Dialog, and Service models in the same project. It gives you complete control of how the project is consumed by allowing you to define multiple web pages and ...
updated video 22 Jun 2017
Process Type Actions are Workflow processes that you can launch from the Process View page. The Incident and Change Management Process View pages include a set of default Process Type Actions as quick links. These actions are in the Tasks and Actions section in the Process Actions subsection. These actions save time and can improve the turnaround of incident resolution and change ...
updated video 22 Jun 2017
The new Sent Incident to Workflow ruleset action gives you the ability to create custom Workflow logic for your Incident and Change Managmenet processes in a way that allows that custom logic to be upgradeable to future ServiceDesk versions.  This video demonstrates how to create and deploy Workflow projects that can be called from a ServiceDesk ruleset.  Also attched is the template ...
updated video 22 Jun 2017
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket. Video Overview: 1) Create Process Profile 2) Modify Process View Page for new Variables Link to Part 1: https://www-secure.symantec.com/connect/videos/servicedesk-customization-add-custom-data-method-1-custom-data-type-part-1
updated video 22 Jun 2017
This video is the first in a two part series demonstrating how to add custom fields to Incident Management. Video Overview: 1. Open Feeder Forms Project 2. Create in new Integration Library 3. Create generator for "User Defined Type with DB Mapping"      •Include Field for SessionID      •Add Read/Write Components for Data Type 4. Create Variable in feeder ...
new idea 30 Oct 2017
We would like to set alerts for any SONAR activity. 
new idea 30 Oct 2017
Please add the "Allow the user to defer execution of this task" under  "Run options" in the InputXML to execute a task using the ASDK. This option is available in the console but not available through ASDK.
new idea 06 Oct 2017
So I will start this post out by saying that I am a huge fan of Altiris Deployment Solution and Ghost Solution Suite.  I have been using ADS/GSS for a little over 5 years and while it hasn’t always been the smoothest solution, I will say that it has been a solid product.  One disappointment has been the lack of updates to the interface.  I realize that Symantec has promised to ...
new idea 19 Sep 2017
It appears that a patch released this month is causing an issue with excel 2016.  I don't see this patch in Altiris to deploy.  Is this something that can be added? https://support.microsoft.com/en-us/help/4011165/september-12-2017-update-for-excel-2016-kb4011165 http://myitforum.com/myitforumwp/2017/09/12/excel-security-fix-for-september-actually-requires-two-updates/
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