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new discussion 21 Jul 2017
After resetting my AppID password to the "exact same thing" back in May, started experiencing extreme account lockouts on that same day where the problem still persists!  Lockout count varies from day to day but hasn't gone away unlike when I upgraded from SMP 7.5 to 8.0 in February where things subsided thereafter to a point that I didn't notice it.. Anyway, account lockout tools point ...
new discussion 21 Jul 2017
After resetting my AppID password to the "exact same thing" back in May, started experiencing extreme account lockouts on that same day where the problem still persists!  Lockout count varies from day to day but hasn't gone away unlike when I upgraded from SMP 7.5 to 8.0 in February where things subsided thereafter to a point that I didn't notice it.. Anyway, account lockout tools point ...
new discussion 21 Jul 2017
We are moving to a clean installation of GSS 3.2x from our long-standing 6.9 system. Distribution of an image in the 6.9 system defaults to a sysprep .xml file. In GSS 3.2x the format calls for .inf. We want to use our existing Windows 7 image and xml file but are uncertain about how to proceed. I have tried changing to show "all files" and select the xml file but GSS ...
new article 17 Jul 2017
In this article I will explain how to add custom logging to a Workflow Project using the Elmah project. We all use the Create Log Component to log Exceptions or useful information we need from our Projects, either whilst debugging or otherwise. Instead why not leverage a great resouce ELMAH (Error Logging Modules and Handlers) is an application-wide error logging facility that is completely ...
new article 17 Jul 2017
In this Article I'm going to explain some more advanced features of Plugin creation. Table of Contents List Setup Simple Plugin Deploy Advanced Plugin (this) Inspecting WindowsForm ​ There is another Interface you can use to conditionally show a Plugin. public class ProtirusPlugin : IConditionalPlugin Implement the following method ShowPlugin This is from the Developer Guide. public ...
new article 11 Jul 2017
In this Article I'm going to explain how to deploy the Plugin to a  Workflow server. Table of Contents​ List Setup Simple Plugin Deploy (this) Advanced Plugin Inspecting WindowsForm From the Guide: Publishing a plugin To publish a plugin 1 Publish your DLL plugin from Workflow Designer.    See “Creating a plugin for Process Manager in Workflow Designer” on page ...
new article 11 Jul 2017
In this set of Articles I'm going to explain how to create a simple webpart for use within  Workflow / ServiceDesk ProcessManager. I will run through the different parts needed to create a usable webpart. Each one will build upon what we have learnt in a previous article, so don't skip any :p Articles List (this) Setup Simple Deploy Inspecting other ...
updated article 11 Jul 2017
In this Article I'm going to explain how to create a simple WebPart and display some data on the Process Page inkeeping with the PM theme. Articles List Setup Simple (this) Deploy Inspecting other WebParts Controls Styling a WebPart WF/PM Connection String Connecting to SQL to retrieve data - - - If you open the 'Symantec™ Workflow 8.1 Component Developer Guide' ...
new article 11 Jul 2017
In this Article I'm going to explain how to deploy a WebPart to your Process Manager. Articles List Setup Simple Deploy (this) Inspecting other WebParts Controls Styling a WebPart WF/PM Connection String Connecting to SQL to retrieve data - - - Login to your Process Manager as a Administrator. Admin | Portal | Plugin Upload Select 'WebPart' for 'Plugin ...
new article 11 Jul 2017
In this Article I'm going to explain how to inspect other WebParts within Process Manager to see how they are implemented. It's a great way to find how things are done and use them in your own WebParts. Articles List Setup Simple Deploy Inspecting other WebParts (this) Controls Styling a WebPart WF/PM Connection String Connecting to SQL to retrieve data - - ...
updated blog entry 20 Jul 2017
In June 2017, we officially announced the new Symantec Technology Integration Partner Program (#TIPP), bringing together the Blue Coat and Symantec worlds and creating the largest and broadest technology partner eco-system in cyber security. In this blog, I wanted to share what this means for our customers as well as our technology partners and showcase a new tool we call the Integration ...
updated blog entry 23 Jun 2017
We just held our Endpoint Management Technical Workshop in Chicago! We kicked things off with a Live Webcast to officially launch IT Management Suite 8.1 and Ghost Solution Suite 3.2. Following the webcast, we had 11 sessions and 4 labs.  Special thanks to the Symantec Product Management and Education teams who created and delivered most of ...
updated blog entry 23 Jun 2017
The recording of the Launch webcast for IT Management Suite 8.1 and Ghost Solution Suite 3.2 is now available: https://www.symantec.com/about/webcasts?commid=252453&mkt_tok=70138000001BruKAAS Learn more about IT Management Suite 8.1 ITMS 8.1 Webcast ITMS 8.1 Data Sheet ITMS 8.1 Release Notes ITMS 8.1 Trialware ITMS 8.1 Documentation Learn more ...
new blog entry 21 Jun 2017
For the third consecutive year, Symantec has been recognized by Points of Light, the world’s largest organization dedicated to volunteer service, as one of the most community-minded companies in the United States. The Civic 50 provides a national standard for superior corporate citizenship and showcases how companies can use their time, skills and other resources to improve the quality of life ...
updated download 20 Jul 2017
Introduction One thing you learn in Endpoint Management rather quickly is the importance of reporting. Reports help proactively manage your IT environment, track it, and plan for its ever-evolving future. The criticality of this feature has meant that through the years Symantec has gifted the Altiris portfolio a strong reporting capability. Each solution comes with helpful ...
new download 05 Jun 2017
Version SD 7.6 This download (Protirus.ServiceDesk.WebParts.dll) is a couple of custom Web Parts to show 'ServiceDesk Assignments' and the 'Auditing Incident Owner and Service Queue Changes'. If you haven't see the following Article/Video I would advise doing so first. ServiceDesk 7.5 Track Assignments via Process Type ...
updated download 16 May 2017
Does "Deployment Solution" license node(s) are properly used by managed client computers? Custom reports will show exact list of managed computers who are using a "Deployment Solution" license and which computer(s) makes unnecessary consumption of license node(s). Reports have columns to see when appropriate client computer started license node consumption and when last get client policy and ...
updated event 20 Jul 2017
For all sports fans out there, you don't want to miss this meetup. There will be breakfast, prizes, and the Official Buffalo Bills NFL team practicing right before your eyes! This meeting is for both EPM as well as security users who are located in and around the Western New York area. The correct time of the meetup (in case your Symantec Connect calendar is ...
updated event 20 Jul 2017
One of the newest features in Symantec IT Management Suite is peer-to-peer downloading which helps optimize content distribution by utilizing the endpoint to periodically check for updates among endpoints nearby and automatically download new content to stay up to date.​ This new functionality provides a scalable distribution model that utilizes the endpoint to supplement the ITMS ...
new event 11 Jul 2017
Tomás Chinchilla will presentate ITMS 8.1 Highlights.   Probable agenda:   1. Symantec Strategy 2017 at a glance. 2.  ITMS 8.1: Highlights. 3. Software Management : Customer Success Story with Altiris - Best practices
updated event 15 May 2017
Please join us for our Norway Endpoint Management (Altiris) User group Held at Pedab's office, Stortingsgt 4, Oslo, 15th June starting at 12:00 A chance to hear the latest roadmap from product management as well as speak to other customers using the software and learn tips and tricks. 12:00 ­ 12:30 Coffee, Registration & Networking 12:30 ­ 12:40  Welcome and prizes 12:40 ­ 13:00  ...
updated event 10 May 2017
Please register for the EMEA partner summit held at the Madjeski Hotel, 20th to 22nd June We will look to start at around 11am on the 20th allowing you to fly in that morning if required. Updates from PM, and a greater focus on partner collaboration and a chance for partners to share tips and successes. Full agenda to follow Accomodation: We have secured an excellent rate of £115 (+VAT) ...
new event 05 May 2017
Please see the link here to the Irish user group https://www.eventbrite.com/e/symantec-altiris-endpoint-management-forum-...
new event 04 May 2017
WEBINAR: Symantec IT Management Suite 8.1 & Ghost Solution Suite 3.2 Launch  DATE: May 16, 2017 TIME: 8:00 AM (PST) / 11:00 AM (EST) Symantec IT Management Suite 8.1 and Ghost Solution Suite 3.2 are here! Please join us for a special webcast on Tuesday, May 16 to learn how these new solutions will make your life easier.  We will discuss and demo some of the cool new features ...
updated event 02 May 2017
Please join us for the next Denver EPM User Group meeting on May 16, 2017 from 8:30 am to 12:00 pm at Great-West Financial: 8515 E. Orchard Road Greenwood Village, CO 80111.   Agenda: 8:30 am – 9:00: Welcome and Introductions 9:00 – 10:30: Symantec Presentation: Live Webcast to cover the launch of ITMS 8.1/GSS 3.2 10:30 – 11:30: Customer Round Table Discussions 11:30 – 12:00: ...
updated event 02 May 2017
Join us for the next New York Endpoint Management User Group meeting -- rescheduled to May 16, 2017 from 10:30 to 2:00 pm, at Guggenheim Partners, 330 Madison Avenue in Manhattan.  Lunch will be served! Agenda: 10:30 am - Welcome & Introductions -- Jared Freeman  11:00 am - Live Webcast to cover the launch of ITMS 8.1/GSS 3.2 12:00 am - Customer Lunch & Networking Session 1:00 ...
updated video 27 Jun 2017
This is a how to video on using advanced math the ‘easy way’ in Workflow Solution. In this video, you will see how to run through the formula component editor, test the formula component, and use the formula component in a workflow. This video will not cover advanced math that requires you to know C# or the Workflow component API. For more information, please see the guide at the following ...
updated video 27 Jun 2017
This is a how to video on using the Web App Project Type that was introduced in Workflow 7.5. In this video, you will learn about the Web App Project type and see how to create and configure it. The Web App project type allows Workflow, Dialog, and Service models in the same project. It gives you complete control of how the project is consumed by allowing you to define multiple web pages and ...
updated video 22 Jun 2017
Process Type Actions are Workflow processes that you can launch from the Process View page. The Incident and Change Management Process View pages include a set of default Process Type Actions as quick links. These actions are in the Tasks and Actions section in the Process Actions subsection. These actions save time and can improve the turnaround of incident resolution and change ...
updated video 22 Jun 2017
The new Sent Incident to Workflow ruleset action gives you the ability to create custom Workflow logic for your Incident and Change Managmenet processes in a way that allows that custom logic to be upgradeable to future ServiceDesk versions.  This video demonstrates how to create and deploy Workflow projects that can be called from a ServiceDesk ruleset.  Also attched is the template ...
updated video 22 Jun 2017
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket. Video Overview: 1) Create Process Profile 2) Modify Process View Page for new Variables Link to Part 1: https://www-secure.symantec.com/connect/videos/servicedesk-customization-add-custom-data-method-1-custom-data-type-part-1
updated video 22 Jun 2017
This video is the first in a two part series demonstrating how to add custom fields to Incident Management. Video Overview: 1. Open Feeder Forms Project 2. Create in new Integration Library 3. Create generator for "User Defined Type with DB Mapping"      •Include Field for SessionID      •Add Read/Write Components for Data Type 4. Create Variable in feeder ...
updated video 22 Jun 2017
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to implement the customization, and therefore are targets for advanced users. Video Overview: •Architecture of Adding Custom Data      –Upgradeable      –Reportable •Method 1: Custom ...
updated video 22 Jun 2017
This video walks though managing email templates in ServiceDesk, as well as, creating rules to automatically send those templates based on process or data events.
updated video 22 Jun 2017
This video will provide a good overview of rulesets in ServiceDesk. The video covers the basic components of a rule, as well as, how to configure rules to work together as part of more complex logic.
new idea 13 Jul 2017
"This release is no longer recommended / available. " https://blogs.msdn.microsoft.com/dotnet/2017/05/17...
new idea 15 Jun 2017
Hi, We have been facing CPU utilisation  issue realted to SEP 12.1.5 and SEP 14 MP1 AV clients on number of servers in our environment .The issue occurs only during Antiviurs definition updates and also at times when scan is running on the servers This issue was there in 12.1.5 and still SEP 14 MP1 .Need a fix for this in furture relase of SEPM
new idea 16 May 2017
Add possiblity to assign the testing Task to more then one person. And wait for complete the Task of all Persons in a testinggroup to finish Testing. Add possiblity to assign the implementing Task to more then one person. And wait for complete the Task of all Persons in a implementergroup to finish Implementing.
idea comment 10 May 2017
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