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  • 1.  173.212.215.196 is getting blocked by message labs

    Posted Aug 09, 2017 05:59 AM

    Dear Support Team,


    We have moved our shared hosted server to new data center, new IP of the server is getting blocked by messages labs, our 173.212.215.196 is not listed blacklisted, symantec report of the IP is also clean.

    Request to unblock our IP.

    Error message as below

        host cluster8.eu.messagelabs.com [85.158.139.35]
        SMTP error from remote mail server after initial connection:
        501 Connection rejected by policy [7.7] 17906, please visit
    www.messagelabs.com/support for more details about this error message.

    Await your reply

    Thanks & Regards

    Sarles Anthony



  • 2.  RE: 173.212.215.196 is getting blocked by message labs

    Broadcom Employee
    Posted Aug 21, 2017 10:03 AM

    Hi

    In order to have this investigated please follow the submission steps laid out in this process.

    https://support.symantec.com/en_US/article.TECH82881.html

    Thank you

    Ian Tiller

    Tier 2 Senior Techncial Support Engineer



  • 3.  RE: 173.212.215.196 is getting blocked by message labs

    Posted Sep 10, 2017 07:50 AM

    Dear Sym Lan T,

    Thanks for your reply.

    We have followed your steps, we have send an email 27th July 2017, before posting on this forum, I have not received any reply, again send one more email today to Investigation@review.symantec.com

    Request your help.

    Await your reply

    Thanks & Regards

    Sarles Anthony