Email Security.cloud

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  • 1.  421 Service Temporarily Unavailable

    Posted Apr 11, 2017 09:03 AM

    Hello,

    A client is having issues sending emails to a client using your service. The errors are:

    Last Error: 421 Service Temporarily Unavailable

    Can you see if their IP has been temporarily blacklisted or let me know why their emails are not getting through?
    Their email server's IP address is 172.126.72.233. 

    If it is temporary like your error sugests how long will it take to heal itself?

    Thanks in advance for any help/advice it would be much appreciated.

    Sincerely,

    Dean



  • 2.  RE: 421 Service Temporarily Unavailable

    Posted Apr 11, 2017 10:25 AM

    Hi Dean,

     

    I am resetting the confidence of this IP now.

    I will update you shortly.

    Kind regards

    Kevin Brosnan
    Tier 2 Senior Technical Support Engineer

    CompTIA Security+ Certified



  • 3.  RE: 421 Service Temporarily Unavailable

    Posted Apr 11, 2017 10:29 AM

    Hi Dean,

    I can now confirm that the IP 172.126.72.233 is not blacklisted with us and the Confidence has been reset. You will not have any issues sending emails through the .cloud infrastructure.

    Please can you set this thread as resolved to ensure others do not add to it.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior technical support engineer