Dear Symantec Team,
I realise you're just doing your jobs, looking after the systems provided for you, but have you any idea how much time, money and stress is caused by Symantec not providing email service providers such as ourselves with a publicly accessible BL checker and de-listing portal? When end-clients get a bounce back five days after sending an important order or contract (because these are the sorts of companies that use Symantec Cloud Services), they come knocking on our doors, demanding compensation and threatening to take their custom elsewhere. We then have to spend hours working out what the problem is, and have to try and do something about it. And when the only IP blocks available these days all seem to have been previously used by spammers, simply buying a new block can get you no further than where you started.
Please pass this back up the line, for Symantec's reputation is slowly going down the drain here: let us see if we are blacklisted by your Cloud Service, and allow us to de-list ourselves in the same way that most other RBLs across the planet do!
...and please de-list 94.23.190.46 as soon as possible, if not sooner.
A timely response to this post would be appreciated, along with an explanation as to why this issue has been allowed to remain so damaging to email service providers for so long.