Email Security.cloud

 View Only

  • 1.  501 Connection rejected by policy [7.7]

    Posted Sep 22, 2016 06:19 AM

    Our two Mailserver IP address (84.200.59.209 and 84.200.59.210) will be blocked from you with the message:
     

    Connection rejected by policy [7.7]


    Why is that? We are not on any known to us Blacklists. We can not reach many of our customers.



  • 2.  RE: 501 Connection rejected by policy [7.7]

    Broadcom Employee
    Posted Sep 23, 2016 05:24 AM

    Hi EcoIT,

    If you can provide me with the IP address you are connecting from when receiving this error I can take a look from our side as to what might be stopping you.

    Kind Regards

    Richard Brittain
    Tier2 Senior Technical Support Engineer,
    Symantec Corporation



  • 3.  RE: 501 Connection rejected by policy [7.7]

    Posted Sep 26, 2016 04:04 AM

    We receiving this error if we are connecting from 84.200.59.209 and 84.200.59.210.



  • 4.  RE: 501 Connection rejected by policy [7.7]

    Broadcom Employee
    Posted Sep 26, 2016 06:14 AM

    Hello,

    Thank you for this information. Please leave this with me to do some further investigation and I will come back to you as soon as there is any further information.

    Kind regards,

    Mark Sutcliffe



  • 5.  RE: 501 Connection rejected by policy [7.7]
    Best Answer

    Broadcom Employee
    Posted Sep 26, 2016 11:50 AM

    Hello,

    I found that we had some restrictions in place for these IP's which have now been removed? Can you check and let me know if you have any further problems?

    Kind regards,

    Mark Sutcliffe



  • 6.  RE: 501 Connection rejected by policy [7.7]

    Posted Sep 27, 2016 03:13 AM

    Thank you it works again.