Email Security.cloud

Hello,

A client that we host is currently experiencing issues with the IP address of their server being rejected when they attempt to send mail to their clients.

Information:

Server IP Address: 199.59.56.43

Here are the full mail headers for one of these rejections:

Return-path: <>
Envelope-to: lucy@drlucyford.com
Delivery-date: Tue, 27 Sep 2016 10:32:55 -0500
Received: from mailnull by shared7.hostwindsdns.com with local (Exim 4.87)
id 1bouNL-0002mn-OC
for lucy@drlucyford.com; Tue, 27 Sep 2016 10:32:55 -0500
X-Failed-Recipients: Sally.Solis-Cohen@biworldwide.com
Auto-Submitted: auto-replied
From: Mail Delivery System Mailer-Daemon@shared7.hostwindsdns.com
To: lucy@drlucyford.com
Content-Type: multipart/report; report-type=delivery-status; boundary=1474990375-eximdsn-1661565011
MIME-Version: 1.0
Subject: Mail delivery failed: returning message to sender
Message-Id: E1bouNL-0002mn-OC@shared7.hostwindsdns.com
Date: Tue, 27 Sep 2016 10:32:55 -0500

--1474990375-eximdsn-1661565011
Content-type: text/plain; charset=us-ascii

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

Sally.Solis-Cohen@biworldwide.com
host cluster6.us.messagelabs.com [216.82.242.46]
SMTP error from remote mail server after initial connection:
501 Connection rejected by policy [7.7] 9602, please visit www.messagelabs.com/support for more details about this error message.

--1474990375-eximdsn-1661565011
Content-type: message/delivery-status

Reporting-MTA: dns; shared7.hostwindsdns.com

Action: failed
Final-Recipient: rfc822;Sally.Solis-Cohen@biworldwide.com
Status: 5.0.0
Remote-MTA: dns; cluster6.us.messagelabs.com
Diagnostic-Code: smtp; 501 Connection rejected by policy [7.7] 9602, please visit www.messagelabs.com/support for more details about this error message.

--1474990375-eximdsn-1661565011
Content-type: message/rfc822

Return-path: lucy@drlucyford.com
Received: from [129.68.225.198] (port=55436 helo=LAPTOPQACCLO7O)
by shared7.hostwindsdns.com with esmtpsa (TLSv1:AES256-SHA:256)
(Exim 4.87)
(envelope-from lucy@drlucyford.com)
id 1bouNL-0002mf-Dv
for Sally.Solis-Cohen@biworldwide.com; Tue, 27 Sep 2016 10:32:55 -0500
From: "Lucy R. Ford" lucy@drlucyford.com
To: "'Solis-Cohen, Sally'" Sally.Solis-Cohen@biworldwide.com
References: D40FFE1B.20A9B%sally.solis-cohen@biworldwide.com 
In-Reply-To: 
Subject: FW: PSPS follow up
Date: Tue, 27 Sep 2016 11:32:56 -0400
Organization: LRFord Consulting LLC
Message-ID: 002c01d218d4$6c278b70$4476a250$@drlucyford.com
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_002D_01D218B2.E51B42A0"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQJQm7JcWEydm+GV/guevgWSjnQ9aAHyAvTrn4DhKgA=
Content-Language: en-us

Hello Matthew,

I will investigate the status of this IP, 199.59.56.43 and as soon as I have any further information I will let you know.

Kind regards,

Mark Sutcliffe

Hello Matthew,

We have now reset the IP 199.59.56.43. Please do let us know if you have any further issues sending from this IP.

Kind regards,

Mark Sutcliffe

Hi

I have the same problem. What is policy 7.7?

My IPs are:

62.210.125.101

2001:bc8:3c47:100::1

Regards

Hello Nathan,

I've reviewed your IP(62.210.125.101), and can confirm it has been resolved, alongside with resetting its reputation.

If you have any further concerns or queries please do not hesitate to contact us.

Kind Regards
Roberto Carlos Monteiro
Sr Technical Support Engineer,
Gateway Security Group

Hi, we have the same problem with our corporate server 212.83.167.241 (corporate server, no bulk mail, not listed on any blacklist)

Can you fix it please ?

kind regards

I will investigate the status of this IP 212.83.167.241 and as soon as I have any further information I will let you know.

Kind regards,

Ian Tiller

Hi Bruno

I will investigate the status if IP 212.83.167.241 and will come back to you an update shortly.

Thank you

Ian Tiller