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  • 1.  501 Connection rejected by policy [7.7] 13009

    Posted Nov 30, 2016 12:06 PM

    Our client has been experiencing an issue sending mail to some addresses due to a block:
     501 Connection rejected by policy [7.7] 13009, please visit www.messagelabs.com/support for more details about this error message.

    The IP in question is 198.49.76.146 , could you please lift the block on this IP?



  • 2.  RE: 501 Connection rejected by policy [7.7] 13009

    Broadcom Employee
    Posted Dec 01, 2016 02:56 AM

    Hi jdime

    It looks like that IP address has made it on to one of our blocklists,

    I have raised an internal job to have this removed

    Will feedback as soon as I haveconfirmation this has been completed

    Kind Regards

    Richard Brittain
    Tier2 Senior Technical Support Engineer,
    Symantec Corporation



  • 3.  RE: 501 Connection rejected by policy [7.7] 13009
    Best Answer

    Broadcom Employee
    Posted Dec 01, 2016 05:57 AM

    Hi jdime,

    Please allow 60 minutes and this issue should no longer be seen

    Please mark this thread as resolved once you have confirmed

    Kind Regards

    Richard Brittain
    Tier2 Senior Technical Support Engineer,
    Symantec Corporation