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  • 1.  501 Connection rejected by policy [7.7] 14005

    Posted Jul 21, 2017 10:32 AM

    I have this error but I don't understand the reason

    R=lookuphost T=remote_smtp H=cluster3vk.eu.messagelabs.com [85.158.137.83]: SMTP error from remote mail server after initial connection: 501 Connection rejected by policy [7.7] 14005, please visit www.messagelabs.com/support for more details about this error message.

    IP Investigation Query

    The IP address you submitted, 162.252.172.34, does not have a negative reputation and therefore cannot be submitted for investigation.
    Help please.
     


  • 2.  RE: 501 Connection rejected by policy [7.7] 14005

    Broadcom Employee
    Posted Jul 24, 2017 05:06 AM

    Hi Andrey

    I am looking into this issue for you now. I will update you shortly.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 3.  RE: 501 Connection rejected by policy [7.7] 14005

    Broadcom Employee
    Posted Jul 24, 2017 05:59 AM

    Hi Andrey

    Investigating the IP I can see there is a listing for this in Spamcannibal. Before we can take any action on this we would need to see this listing removed.

    I've provided a link showing the listing below.

    https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a162.252.172.34&run=toolpage

    Once its cleared please let me know and I will look to remove the IP from out lists as well.

    Thanks you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer

     



  • 4.  RE: 501 Connection rejected by policy [7.7] 14005

    Posted Jul 26, 2017 07:47 AM

    Hi

    I have sent request for cleaning our IP address from their blackbase and I'm waiting their answer.

    I'll tell you when our address is removed.

    Thank you.



  • 5.  RE: 501 Connection rejected by policy [7.7] 14005

    Posted Jul 27, 2017 09:05 AM

    Dear support,

    I managed to clean our IP address from Spamcannibal's database.

    mxtoolbox shows

    Checking 162.252.172.34 against 93 known blacklists...
    Listed 0 times with 0 timeouts

    Let me know that our address is removed and from your database)

    Andrey



  • 6.  RE: 501 Connection rejected by policy [7.7] 14005

    Broadcom Employee
    Posted Jul 27, 2017 09:59 AM

    Hi Andrey

    Thank you for the information. I'll start getting this actioned for you to get this listing removed.

    I will update you as soon as I have the removal of the listing confirmed.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 7.  RE: 501 Connection rejected by policy [7.7] 14005
    Best Answer

    Broadcom Employee
    Posted Jul 28, 2017 04:54 AM

    Hi Andrey

    The IP has now been cleared. Please allow a short propagation time and then check and confirm that mail is flowing properly.

    If everything is then ok could I ask you to mark this thread as resolved.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 8.  RE: 501 Connection rejected by policy [7.7] 14005

    Posted Aug 01, 2017 04:39 AM

    Sorry for delay.

    Thank you, we could send our long-awaited letter)

    The problem is solved and can be closed.

    Best regards, Andrey.



  • 9.  RE: 501 Connection rejected by policy [7.7] 14005

    Broadcom Employee
    Posted Aug 01, 2017 09:27 AM

    Thats great news Andrey.

    Could I ask that you mark this thread as resolved?

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer