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  • 1.  501 Connection rejected by policy [7.7]

    Posted Jan 18, 2017 02:06 AM

    Hello,

    I have an email system on IP: 93.158.211.31 and 93.158.211.34

    My users and I have been getting some mails returning with: "501 Connection rejected by policy [7.7]"

    The IP's mentioned above are not black listed, implement DKIM. The Symantec's ipremoval tool reports:

    • "The IP address you submitted, 93.158.211.31, does not have a negative reputation and therefore cannot be submitted for investigation."
    • "The IP address you submitted, 93.158.211.34, does not have a negative reputation and therefore cannot be submitted for investigation."

    Could you please check why these addresses are getting blocked?

     

    Thanks,



  • 2.  RE: 501 Connection rejected by policy [7.7]

    Broadcom Employee
    Posted Jan 18, 2017 09:57 AM

    Hi

     

    I can see 93.158.211.31 is listed in an internal blocklist. I will get this removed for you and get back to you.

    93.158.211.34 is not being blocked.

     

    Thank you

     

    Ian Tiller

    Tier 2 Technical Support Engineer

     



  • 3.  RE: 501 Connection rejected by policy [7.7]

    Broadcom Employee
    Posted Jan 19, 2017 02:54 AM

    Hi

     

    I can confirm that the IP 93.158.211.31 has now been removed from our internal list so should no longer be an issue.

     

    Thank you

     

    Ian Tiller

    Tier 2 Senior Technical Support Engineer