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  • 1.  501 Connection rejected by policy [7.7]

    Posted Feb 14, 2017 04:40 PM

    Hi, our emails sent to one of our partners are getting filtered with the following error: 

    SMTP error from remote mail server after initial connection: 501 Connection rejected by policy [7.7] 5515, please visit www.messagelabs.com/support for more details about this error message.

    We have checked our mailserver to ensure is properly configured and not blacklisted in any known RBL. Even on "ipremoval.sms.symantec.com" shows "The IP address you submitted, "107.173.254.155", does not have a negative reputation"

    Please check your system and authorize our IP address 107.173.254.155 and let us know what actually triggerred the block.

    Thanks in advance.



  • 2.  RE: 501 Connection rejected by policy [7.7]

    Posted Feb 15, 2017 04:41 AM

    Hi Julio.

    This IP 107.173.254.155 is listed on our internal blacklist. I will take steps to get this removed and inform you once removed.

    Kind Regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer.

     



  • 3.  RE: 501 Connection rejected by policy [7.7]

    Broadcom Employee
    Posted Feb 15, 2017 05:34 AM

    Hu Julio

    I have had your IP address removed from our Block list,

    This should take an hour to take effect

    Any further problems please let me know else please feel free to mark this post as a solution

    Kind Regards


    Richard Brittain
    Tier2 Senior Technical Support Engineer,
    Symantec Corporation