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  • 1.  501 Connection rejected by policy [7.7] 3808

    Posted May 16, 2017 07:02 AM

    Hello, 

    We are a hosting company, and our server isn't in any blacklist including on yours http://ipremoval.sms.symantec.com/lookup/.

    Although our mail is being rejected. 

    SMTP error from remote mail server after initial connection:
    501 Connection rejected by policy [7.7] 3808, please visit
    www.messagelabs.com/support for more details about this error message.
     

    Can you please help?

    Our IP server is : 188.165.148.232

    Regards



  • 2.  RE: 501 Connection rejected by policy [7.7] 3808

    Posted May 16, 2017 10:39 AM

    Hi

    The IP 188.165.148.232 is listed on our internal Blacklist - I will now take steps to get it removed and confirm on here once complete.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer.



  • 3.  RE: 501 Connection rejected by policy [7.7] 3808

    Posted May 16, 2017 11:10 AM

    Hi Weprovide,

    I can now confirm that I have now removed the IP 188.165.148.232 from our internal Blacklist and I have also reset the confidence of that IP accross all our towers.


    Once the propagation time has passed (Within the hour) This will fix the issue and you will no longer get issues sending emails from that IP to our customers.


    Please set this thread as resolved to prevent other people adding to it.


    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer



  • 4.  RE: 501 Connection rejected by policy [7.7] 3808

    Posted May 16, 2017 11:10 AM

    Hi Weprovide,

    I can now confirm that I have now removed the IP 188.165.148.232 from our internal Blacklist and I have also reset the confidence of that IP accross all our towers.


    Once the propagation time has passed (Within the hour) This will fix the issue and you will no longer get issues sending emails from that IP to our customers.


    Please set this thread as resolved to prevent other people adding to it.


    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer



  • 5.  RE: 501 Connection rejected by policy [7.7] 3808

    Posted May 16, 2017 11:42 AM

    Thank you Kevin for your help. 

     

    Regards. 



  • 6.  RE: 501 Connection rejected by policy [7.7] 3808

    Posted May 17, 2017 02:40 AM

    Hi WeProvide,

    Please can you set this thread as resolved if the issue is now resolved.

    Kind regards

    Kevin Brosnan



  • 7.  RE: 501 Connection rejected by policy [7.7] 3808

    Posted May 18, 2017 03:28 AM

    Hi Weprovide,

    Just following up on this and wondered if you require any further information.

    If not please can you set this thread as resolved to prevent others adding to it.

    Kind regards

    Kevin Brosnan
    Tier 2 Senior Technical Support Engineer
    CompTIA Security+ Certified