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  • 1.  501 Connection rejected by policy [7.7] 5507

    Posted Jul 26, 2017 11:00 PM

    Hello,

    We have been having a ton of issues with your RBL listing.  We had an issue on IP 198.20.66.50 - dklfinance.com.au over two years ago and it has been resolved for ages and yet you still have us listed in the RBL, we even moved our mail server over to IP 67.215.1.226 and it is STILL being blocked from any email off our server 1nethosting.com. We need this resolved ASAP as it is killing our business.  Here is the bounce back email.  Please advise ASAP on this.

     

    -----Original Message-----
    From: Mail Delivery System [mailto:Mailer-Daemon@svr.1nethosting.com]
    Sent: Thursday, July 27, 2017 12:17 PM
    To: XXXXX
    Subject: Mail delivery failed: returning message to sender

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

      DD@anz.com
        host cluster3vk.eu.messagelabs.com [85.158.136.35]
        SMTP error from remote mail server after initial connection:
        501 Connection rejected by policy [7.7] 12516, please visit www.messagelabs.com/support for more details about this error message.



    Thank you for your cooperation.

    Jeff B
    It Services



  • 2.  RE: 501 Connection rejected by policy [7.7] 5507

    Broadcom Employee
    Posted Jul 28, 2017 04:12 AM

    Hi Jim

    I'm looking into this issue for you now.

    Once I have an update for you I will let you know.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 3.  RE: 501 Connection rejected by policy [7.7] 5507

    Broadcom Employee
    Posted Jul 28, 2017 04:48 AM

    Hi Jim

    I've had it confirmed that the IP has now been cleared. Please allow a short propagation period and then you should not see the 7.7 error any more.

    Please check and confirm and if everything is working ok please mark this thread as resolved.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer