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  • 1.  501 Connection rejected by policy [7.7] 9606

    Posted Aug 31, 2017 04:30 PM

    Hi,

    Trying to send an email to a client came back the error:

    (host cluster6.us.messagelabs.com[216.82.242.46] refused to talk to me: 501 Connection rejected by policy [7.7] 9606, please visit www.messagelabs.com/support for more details about this error message.)

    Is it possible to remove our IP from the block list?

    IP: 192.95.47.176

     



  • 2.  RE: 501 Connection rejected by policy [7.7] 9606

    Broadcom Employee
    Posted Sep 05, 2017 05:30 AM

    Hi

    In order to have this investigated please follow the submission steps laid out in this process.

    https://support.symantec.com/en_US/article.TECH82881.html

    Thank you

    Ian Tiller

    Tier 2 Senior Techncial Support Engineer