Email Security.cloud

When we try to deliver messages to some domains we receive messages like "host cluster8.eu.messagelabs.com[85.158.139.35] refused to talk to me: 501 Connection rejected by policy [7.7] 17903, please visit www.messagelabs.com/support for more details about this error message."

The IP is not listed in any black list. We host a social media service (www.chainels.com) on two distinct but equal servers. One of them seems to be blacklisted (178.79.131.21), the other one is not (178.79.138.164).

Could you please help us to remove our IP 178.79.131.21 from your blacklist. We are getting reports from clients that they are not receiving our mails.

Thank you in advance.

Hi Vincent

In order to have this issue investigated please follow the process laid out here:

https://support.symantec.com/en_US/article.TECH82881.html

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer

Hi!

Our domain is nv.ua, our smtp-server is mx1.nv.ua (91.90.196.19)

When we try to send email to someone at @chanel-corp.com we receive this message:

"501 Connection rejected by policy [7.7] 4310, please visit www.messagelabs.com/support for more details about this error message.

Connection to host lost."

Please help us to delist our Public IP 91.90.196.19 from your SPAM filter.

Thanks!

Hi Vadim

In order to resolve this issue you will need to follow the instructions laid out in this process:

https://support.symantec.com/en_US/article.TECH82881.html

Kind regards

Ian Tiller

Tier 2 Senior Technical Support Engineer

Yesterday, I wrote a letter to investigation@review.symantec.com without any replay.

Please help!