Email Security.cloud

 View Only
  • 1.  501 Connection rejected by policy erro

    Posted Nov 08, 2016 01:14 PM

    Ola estou com o seguinte erro. gostaria de ajuda. Ao enviar email para scrcred retorna esse erro, SPF DKIM ativos tudo configurado certo. Ip sem blacklist

     

    This message was created automatically by mail delivery software.

     

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

     

       sac@scrcred.coop.br

         host cluster1.us.messagelabs.com [216.82.241.243]

         SMTP error from remote mail server after initial connection:

         501 Connection rejected by policy [7.7] 19207, please visit www.messagelabs.com/support for more details about this error message.

    Reporting-MTA: dns; server1.oxyhospedagem.com.br

     

    Action: failed

    Final-Recipient: rfc822;sac@scrcred.coop.br

    Status: 5.0.0

    Remote-MTA: dns; cluster1.us.messagelabs.com

    Diagnostic-Code: smtp; 501 Connection rejected by policy [7.7] 19207, please visit www.messagelabs.com/support for more details about this error message.

    Return-path: <contabilidade@datacon.adm.br>

    Received: from [127.0.0.1] (port=59521 helo=datacon.adm.br)

         by server1.oxyhospedagem.com.br with esmtpa (Exim 4.87)

         (envelope-from <contabilidade@datacon.adm.br>)

         id 1c3kKQ-0005eA-OU

         for sac@scrcred.coop.br; Mon, 07 Nov 2016 13:51:14 +0000

    MIME-Version: 1.0

    Content-Type: multipart/mixed;

      boundary="=_8a2d362dae76529fde03b5034bfd03e8"

    Date: Mon, 07 Nov 2016 13:51:14 +0000

     From: contabilidade@datacon.adm.br

    To: sac@scrcred.coop.br

    Subject: remessa+erro

    Message-ID: <1e1d8ef4dd1264d626a1b8644fcb604b@datacon.adm.br>

    X-Sender: contabilidade@datacon.adm.br

    User-Agent: Roundcube Webmail/1.1.4

    X-Exim-DSN-Information: Due to administrative limits only headers are returned



  • 2.  RE: 501 Connection rejected by policy erro

    Posted Nov 10, 2016 11:52 AM

    Hello Patrick,

     

    Thank you for providing details of the bounce. I am currently investigating the cause of the block and I will provide you with feedback as soon as possible.

     

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer



  • 3.  RE: 501 Connection rejected by policy erro
    Best Answer

    Posted Nov 10, 2016 01:22 PM

    Hi Patrick,

     

    My apologies for not responding in your native language.

     

    The IP was being blocked due to an internal listing. After review, the block was removed and your server will no longer experience this error when sending to Symantec Email Security.Cloud subscriber.

     

    I hope the information I provided has been clear and satisfactory. Do not hesitate to contact us should you have further questions or concerns.

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer