Hello
My first post seems to have disappeared so I thought I would give it another go.
My company has its mail servers on Office365 and when trying to mail customers, our emails are being blocked.
I’ve checked the online blacklist services and our domain name does not appear on any of them.
I’ve submitted a simple to a sample bounce back message to CLOUDfeedback@feedback-87.brightmail.com, but this is frustrating because that service does not provide any feedback.
I’ve have users that are trying to send contractually required emails, I’ve got salesmen trying to setup meetings and getting bounce backs.
Is there no way that to escalate the resolution process, email is a vital part of doing business and having them block by mistake is not good for our business, and it casts your service in a very dim light.
It would be useful to know why our domain is being block, this is the second time that is has happened.
Regards
Tyrone