We're getting 553 filter errors from Symantec when sending email to the following domains:
| alliancehealthcareservices-us.com |
| babcockpower.com |
| chase.com |
| cipfa.org |
| dgpb.com |
| diageo.com |
| findmypast.com |
| froedtert.com |
| froedterthealth.org |
| gniar.com |
| ie.harveynorman.com |
| iucn.org |
| jetstar.com |
| jpmchase.com |
| jpmorgan.com |
| jpms.com |
| loyalty.com |
| officefreedom.com |
| oshkoshcorp.com |
| padillaco.com |
| ra.rockwell.com |
| schneider-electric.com |
| spacenk.com |
| sportsgirl.com.au |
| stvincent.org |
| theiet.org |
| visionaustralia.org |
| vodafone.com |
| whopper.com |
Problem started about a week ago. I've checked, we don't seem to be on any blacklist or anything like that. I've put in a ticket to CLOUDfeedback@feedback-87.brightmail.com 4 days ago with subject : False Positive Submission. I attached the headers of only one of the affected emails. Would love some assistance in getting this resolved...it's been a bit of a headache. Is there anything I can do to expedite? Thanks guys!
Here is the filter message:
** Message not delivered **
There was a problem delivering your message to melinda.s.welsh@chase.com. See the technical details below, or try resending in a few minutes.
Learn more here: http://www.symanteccloud.com/troubleshooting
(Warning: This link will take you to a third-party site)
The response was:
553 Message filtered. Refer to the Troubleshooting page at http://www.symanteccloud.com/troubleshooting for more information. (#5.7.1)