Email Security.cloud

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  • 1.  553 Message Filtered as well

    Posted Mar 01, 2017 07:59 AM

    Hello 
    Having looked through the forum I can see that we are not alone in having this issue.
    As a company we have moved our email to Office365 and when sending emails to several of our customers we are getting bounce backs.
    This has only started happening over the last couple of days. The issue is further compounded in that we are contractually obliged to provide information to our customers via email.
    if it helps here is the error detail, but I'm sure that you have seen it before!

    Error Details
    Reported error:    550 5.0.350 Remote server returned an error -> 553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1) 
    DSN generated by:    AM5PR0901MB1425.eurprd09.prod.outlook.com
    Remote server:    server-16.tower-86.messagelabs.com

    Regards

    Tyrone

     

     

     

     



  • 2.  RE: 553 Message Filtered as well

    Posted Mar 02, 2017 09:26 AM

    Hello Tyrone,

    As per the other forum post, I went ahead and provided you with some details in a private message. Please review it and confirm if this has resolved your issue.

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer