Email Security.cloud

Hi,

We are from Bankerbay ( https://www.bankerbay.com/ ). We got the below message when we sent an email from our Google Apps account on "bankerbay.com" to an email address on "eastspring.com" which is using MessageLabs as their mail server. 

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553 Sorry, your email address <id>@bankerbay.com  has been blacklisted. Refer to the Troubleshooting page at http://www.symanteccloud.com/troubleshootingfor more information. (#5.7.1)

====

We are a VC funded tech company in Investment Banking space  https://www.bankerbay.com with 10K-50K users, our linkedin page : https://www.linkedin.com/company/bankerbay .

We have SPF record (below), DKIM keys set . We do not send any spam email . All other spam listing websites mark us good ( can be checked by you) 

Please delist us from SPAM db.

====

# dig bankerbay.com -t TXT

; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.30.rc1.35.amzn1 <<>> bankerbay.com -t TXT
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34617
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;bankerbay.com.            IN    TXT

;; ANSWER SECTION:
bankerbay.com.        60    IN    TXT    "v=spf1 a mx include:zcsend.net include:netcore.co.in include:amazonses.com include:_spf.google.com ~all"
bankerbay.com.        60    IN    TXT    "google-site-verification=t2xr9KIPGds3ZagQTh6oNypGmWAKPzhoqOQYUGuPpno"

;; Query time: 42 msec
;; SERVER: 172.31.0.2#53(172.31.0.2)
;; WHEN: Tue May  2 12:30:42 2017
;; MSG SIZE  rcvd: 228

=======

Thanks
Shankar.S

Hi

Please see the link here which explains the various different error messages you may get in an NDR, including the one you have specified.

https://support.symantec.com/en_US/cloud/troubleshooting.html

In this case the following applies.

'The error message indicates that your domain is on the recipient’s private block list. Please contact the recipient by other means and request that your email address be added to their Symantec Cloud approved senders list.'

As such in order to resolve this issue you will need to contact this recipient via an alternative medium.

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer

Hi Shankar,

Do you require any further investigation from our side?

Kind regards

Kevin Brosnan

Tier 2 Senior Technical Support Engineer.

Hi Shankar,

Just following up on this and wondered if you require any further information.

If not please can you set this thread as resolved to prevent others adding to it.

Kind regards

Kevin Brosnan
Tier 2 Senior Technical Support Engineer
CompTIA Security+ Certified