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8.0 HF2 - "Error Description is Unable to create new process"

  • 1.  8.0 HF2 - "Error Description is Unable to create new process"

    Posted Jul 18, 2016 08:53 AM

    Brand-new installation of 8.0 HF2 with WinPE 10.

    When trying to do a scripted OS install, the install fails with this:

    ErrorMessage: Exception has occured in function ExecuteCommand.cpp() at Line No 1995. Type of exception is GeneralError. Error is Default Message Exception in ExecuteClassException. Error Description is Unable to create new process. Value of Windows error code = 6 and message is The handle is invalid.

    I thumbed through the logs, and I found this susipcious entry in SMP.log:

    <event date='07/18/2016 08:37:45.6320000 -08:00' severity='1' hostName='minint-h2biqk6' source='DSTasks' module='DeploymentSolutionAgent.dll' process='PECTAgent.exe' pid='1660' thread='1476' tickCount='186640' >
      <![CDATA[..\ClientSOI\tcube_clientsoi.cpp@467 ERROR: Task XML is not correctly formed value=0, error=0
    ]]>

    ...and this in DSTasks.log:

    [2016/07/18 09:15:50.504 1640:1176 0] File:ExecuteCommand.cpp,Line:4397 ERROR: Exception has occured in function ExecuteCommand.cpp() at Line No 1995. Type of exception is GeneralError. Error is Default Message: Exception in ExecuteClassException. Error Description is  "Unable to create new process". Value of Windows error code = 6 and message is " The handle is invalid.
    "

    [2016/07/18 09:15:50.504 1640:1176 2] ExecuteCommand.cpp@4449 ExecuteClass::SetResult() - StopTaskCmdReceived = 0

    [2016/07/18 09:15:50.504 1640:1176 2] ExecuteCommand.cpp:util::ExecuteClass::SetResult():4467. Value of nResult(@ReturnValue) = 1, Value of bResult(@Success) = 0

    [2016/07/18 09:15:50.504 1640:1176 2] ExecuteCommand.cpp@4486 Output @errorMessage=Exception has occured in function ExecuteCommand.cpp() at Line No 1995. Type of exception is GeneralError. Error is Default Message: Exception in ExecuteClassException. Error Description is  "Unable to create new process". Value of Windows error code = 6 and message is " The handle is invalid.
    "
    [2016/07/18 09:15:50.504 1640:1176 2] ExecuteCommand.cpp@4495  Task have completed. Failure return!!

    [2016/07/18 09:15:50.520 1640:1176 1] ..\ClientSOI\tcube_clientsoi.cpp@368 Deleting Answer file =
    [2016/07/18 09:15:50.520 1640:1176 1] ..\ClientSOI\tcube_clientsoi.cpp@377 Answer file not found. Continue..
    [2016/07/18 09:15:50.520 1640:1176 1] ****** ExecuteClass:: In ExecuteCommandNoUser ******

    [2016/07/18 09:15:50.535 1640:1176 1] ExecuteClass::Module Name = X:\Program Files\Symantec\Deployment\Ghost\GhConfig64.exe

    [2016/07/18 09:15:50.535 1640:1176 1] ExecuteClass::Commandline =  /findactivewindows

    [2016/07/18 09:15:50.535 1640:1176 2] ExecuteCommand.cpp@1911 calling ExecuteClass::ExecuteCommandNoUser().

    [2016/07/18 09:15:50.535 1640:1176 2] ExecuteClass::@1944 Application Name is NOT NULL.

    [2016/07/18 09:15:50.535 1640:1176 2] ExecuteClass::@1959 Command line is NOT NULL.

    [2016/07/18 09:15:50.535 1640:1176 2] ExecuteCommand.cpp@1963 ExecuteClass::ExecuteCommandNoUser() - StopTaskCmdReceived = 0

    [2016/07/18 09:15:50.535 1640:1176 1] ExecuteCommandNoUser()Successfully created process. nResult =1

    [2016/07/18 09:15:50.551 1640:1176 1]  Calling ExecuteClass::ProcessAfterCreate()

    [2016/07/18 09:15:50.707 1640:1176 2] ExecuteCommand.cpp@2044 ExecuteClass::ProcessAftercreate() - StopTaskCmdReceived = 0

    [2016/07/18 09:15:50.707 1640:1176 2] ExecuteCommand.cpp@2081 ProcessAfterCreate:: dwExitCode=1

    [2016/07/18 09:15:50.707 1640:1176 2] .util::ExecuteClass::GetActiveWindowsInstallationDrive:1678. Windows Active drive can not be found using GhConfig. Seraching for bcdosdevice.cgf file. Name of Tools is .n
    [2016/07/18 09:15:50.723 1640:1176 1]

    ********** End of Task : ClientSOI **********

    Thoughts?

    Thanks!



  • 2.  RE: 8.0 HF2 - "Error Description is Unable to create new process"
    Best Answer

    Posted Jul 18, 2016 11:44 AM

    Solved: I used the 58882 instead of 58883 installer of Win7 Enterprise.