I had 8.1 RU5, and I upgraded it to 8.1 RU6. Everything seems to work fine, with one exception.
In "All Computers" view, if I click on a computer, normally, the top-right pane shows inventory data for the computer (MAC address, agent versions, etc). Now, I just get a spinning dot ball and nothing, accompanied by the following in the log. Any ideas how to fix this?
Failed to get resource summary details for (36e0d22f-fd83-4db8-b845-6c42467cf653)
Could not load file or assembly 'Altiris.Inventory, Version=8.1.6101.0, Culture=neutral, PublicKeyToken=c6cb0100d516d25f' or one of its dependencies. The system cannot find the file specified.
[System.IO.FileNotFoundException @ Altiris.NS.Services.CoreServices]
at Altiris.NS.Services.CoreServices.HelperClasses.SepHealthHelper.GetSepStatusInfo(Guid resourceGuid)
at Altiris.NS.Services.CoreServices.HelperClasses.ComputerResourceSummaryHelper.GetComputerSummary()
at Altiris.NS.Services.CoreServices.ResourceService.GetResourceSummary(Guid resourceGuid)
Exception logged from:
at Altiris.NS.Services.CoreServices.ResourceService.GetResourceSummary(System.Guid)
at .SyncInvokeGetResourceSummary(Object, Object[], Object[])
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object, Object[], Object[]&)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(System.ServiceModel.Dispatcher.MessageRpc&)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(System.ServiceModel.Dispatcher.MessageRpc&)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(System.ServiceModel.Dispatcher.MessageRpc&)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean)
at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(System.ServiceModel.Channels.RequestContext, Boolean, System.ServiceModel.OperationContext)
at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(System.ServiceModel.Channels.RequestContext, System.ServiceModel.OperationContext)
at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(IAsyncResult)
at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(IAsyncResult)
at System.Runtime.AsyncResult.Complete(Boolean)
at System.Runtime.AsyncQueueReader<T>.Set(System.Runtime.Item<T>)
at System.Runtime.InputQueue<T>.EnqueueAndDispatch(System.Runtime.Item<T>, Boolean)
at System.Runtime.InputQueue<T>.EnqueueAndDispatch(T, Action, Boolean)
at System.ServiceModel.Channels.SingletonChannelAcceptor<ChannelInterfaceType,TChannel,QueueItemType>.Enqueue(QueueItemType, Action, Boolean)
at System.ServiceModel.Channels.HttpPipeline+EnqueueMessageAsyncResult.CompleteParseAndEnqueue(IAsyncResult)
at System.ServiceModel.Channels.HttpPipeline+EnqueueMessageAsyncResult.HandleParseIncomingMessage(IAsyncResult)
at System.Runtime.AsyncResult.SyncContinue(IAsyncResult)
at System.ServiceModel.Channels.HttpPipeline+EmptyHttpPipeline.BeginProcessInboundRequest(System.ServiceModel.Channels.ReplyChannelAcceptor, Action, AsyncCallback, Object)
at System.ServiceModel.Channels.HttpContextReceivedAsyncResult<TChannel,TListenerChannel>.ProcessHttpContextAsync()
at System.ServiceModel.Channels.HttpChannelListener<TChannel>.BeginHttpContextReceived(System.ServiceModel.Channels.HttpRequestContext, Action, AsyncCallback, Object)
at System.ServiceModel.Activation.HostedHttpTransportManager.HttpContextReceived(System.ServiceModel.Activation.HostedHttpRequestAsyncResult)
at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest()
at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest()
at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object)
at System.ServiceModel.AspNetPartialTrustHelpers.PartialTrustInvoke(System.Threading.ContextCallback, Object)
at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequestWithFlow(Object)
at System.Runtime.IOThreadScheduler+ScheduledOverlapped.IOCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
at System.Runtime.Fx+IOCompletionThunk.UnhandledExceptionFrame(UInt32, UInt32, System.Threading.NativeOverlapped*)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
User [EXAMPLE\dept-svc-ghost], Auth [EXAMPLE\jsmith], AppDomain [/LM/W3SVC/1/ROOT/Altiris/ActivityCenter/Service-6-131710438462341798]
HTTP [POST]: https://deploy.dept.example.edu/Altiris/ActivityCenter/Service/ResourceService.svc
ip: [128.186.181.156]; languages: [en-US]; content-length: [624];
response: [200 OK];
WCF [TO]: https://deploy.dept.example.edu/Altiris/ActivityCenter/Service/ResourceService.svc
state: [Read]; result: [ok]; version: [Soap11 (http://schemas.xmlsoap.org/soap/envelope/) AddressingNone (http://schemas.microsoft.com/ws/2005/05/addressing/none)];
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Header>
<International xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.w3.org/2005/09/ws-i18n">
<Locale>en-US</Locale>
<Preferences xmlns:d4p1="http://schemas.datacontract.org/2004/07/Altiris.NS.Silverlight.Common.Services.Contracts" i:nil="true" />
<Tz>(UTC-05:00) Eastern Time (US & Canada)</Tz>
</International>
<To s:mustUnderstand="1" xmlns="http://schemas.microsoft.com/ws/2005/05/addressing/none">https://psy-deploy.psy.fsu.edu/Altiris/ActivityCenter/Service/ResourceService.svc</To>
<Action s:mustUnderstand="1" xmlns="http://schemas.microsoft.com/ws/2005/05/addressing/none">http://schemas.datacontract.org/2004/07/Altiris.NS.Services.CoreServices.Contracts/IResourceService/GetResourceSummary</Action>
</s:Header>
<s:Body>
<GetResourceSummary xmlns="http://schemas.datacontract.org/2004/07/Altiris.NS.Services.CoreServices.Contracts">
<guid>36e0d22f-fd83-4db8-b845-6c42467cf653</guid>
</GetResourceSummary>
</s:Body>
</s:Envelope>
-----------------------------------------------------------------------------------------------------
Date: 5/17/2018 11:55:58 AM, Tick Count: 2669796 (00:44:29.7960000), Host Name: PSY-DEPLOY, Size: 5.84 KB
Process: w3wp (3836), Thread ID: 505, Module: Altiris.NS.Services.CoreServices.dll
Priority: 1, Source: Altiris.NS.Services.CoreServices.ResourceService.GetResourceSummary
File: C:\ProgramData\Symantec\SMP\Logs\a.log