Endpoint Protection

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  • 1.  8E STOP error with SEP

    Posted Oct 01, 2009 10:44 PM
    Hello,

    I am getting random 8E stop errors.

    I have attached two .dmp files.

    Any help would be highly appreciated.


    Attachment(s)

    zip
    Mini090909-01.zip   19 KB 1 version
    zip
    Mini092309-01.zip   92 KB 1 version


  • 2.  RE: 8E STOP error with SEP

    Posted Oct 01, 2009 11:31 PM
    Probably caused by : DGAPIMon.SYS ( DGAPIMon+4533 )
    Doesn't look like it's a Symantec file at all. Search your machine and see whom it is from.

    Oh, and http://lmgtfy.com/?q=how+to+open+windows+dump+files 


  • 3.  RE: 8E STOP error with SEP

    Posted Oct 02, 2009 03:24 PM
    I've already done that.

    here take a look:


    DEFAULT_BUCKET_ID:  DRIVER_FAULT

    BUGCHECK_STR:  0x8E

    PROCESS_NAME:  COH32.exe


    here is another one:


    DEFAULT_BUCKET_ID:  DRIVER_FAULT

    BUGCHECK_STR:  0x8E

    PROCESS_NAME:  Rtvscan.exe



    PROCESS_NAME = the application that caused the fault.


  • 4.  RE: 8E STOP error with SEP

    Posted Oct 02, 2009 04:54 PM
     Is there a program called DGMaster installed on the system? If so, this may be a beta version and could be causing your issues. Try removing this application and see if the errors stop.

    DGMaster -Data generator tool which supports many data types (primitive data types,but also names,addresses,post codes,etc.) and generates data in various formats (text,xml,db).It provides a GUI and is extensible by means of plugging-in new data-generator classes.

    http://sourceforge.net/projects/dgmaster/

    Thomas


  • 5.  RE: 8E STOP error with SEP

    Posted Oct 02, 2009 05:35 PM
    No, thats not the program. It's digital guardian: http://www.verdasys.com/


  • 6.  RE: 8E STOP error with SEP

    Posted Oct 02, 2009 05:37 PM
    One more thing. When I remove endpoint the problem stops.


  • 7.  RE: 8E STOP error with SEP

    Posted Oct 02, 2009 05:59 PM
    I would open a case with Symantec support ASAP. It sounds like there is a compatibility issue with the Digital Guardian agent and Symantec.

    Digital Guardian Overview - http://www.verdasys.com/data_loss_prevention.php




  • 8.  RE: 8E STOP error with SEP

    Posted Oct 02, 2009 06:02 PM
    Ok. thanks for your replies.