Workflow and ServiceDesk Community

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  • 1.  Accessing Ruleset Data mapping in Workflow and attachments 7.5

    Posted Mar 25, 2013 02:22 PM

    I have figured out most of what i need in workflow but this getting the ruleset datamapping and I am not sure i would want to but it would also like to be able to email attachments.  I see where this information or part of the information is in the db but not how to access it with workflow. 

     

    the reason I want to access the Servicedesk Ruleset DataMapp is so that i can maker email redistribution list for queue emails that can be edited without having to opening editing the workflow and republishing.  Would also like a more controlled way to rout tickets. 



  • 2.  RE: Accessing Ruleset Data mapping in Workflow and attachments 7.5

    Posted Mar 25, 2013 02:38 PM

    Try generating against the RulesDataService.asmx in your local processmanager. It's located at <install>/Rulesengine/RulesdataService.asmx

    It exposes a few CRUD methods related to data mappings for rules.