Endpoint Protection

After installed Symantec client to our windows server 2012 active directory machine. After few time users cannot access internet. For reason this issue our cyberoam router which internet distribution and controller is unable to authenticate from active directory. If not authenticate from active directory cyberoam disallow to users for access internet. Users can access internet by his/her active directory login users. Now antivirus soft has disabled. So I want to enable it. How can I solve this problem?

Symantec Endpoint protection version 12.1.4013.4013

ppliance Information

Start with only the AV component and check the result. Also, what's the exact version?

remove the Network threat protection component of SEP from your DC, you can do that by going to add/remove programs, select SEP, modify, remot NTP ( this feature and all the sub feature not availbe)Check the status.....

when i uninstall PTP and NTP from windows server 2012. show message fatal error during the installation.

after restart symantec didn't open, when i try to open show message 

no connection to the Smc services

also comaptibility issue show.

what can i do now?

You need to run Cleanwipe tool and uninstall sep client and again reinstall sep client with AV feature.

Where I found Cleanwipe tool and I want install only AV in installation time, how? 

can i download file?

download from file connect the Symantec_Endpoint_Protection_12.1.4_Part2_Tools_EN.exe and the cleanwipe is a part of it

How to install Symantec client without PTP & NTP on windows server 2012 slandered edition 64 bit domain controller (active directory)?

Symantec Endpoint protection version 12.1.4013.4013

Create a package with only AV component

Creating custom client installation packages in the Symantec Endpoint Protection Manager console

To create a new custom client installation configuration

1. Open the Symantec Endpoint Protection Manager (SEPM) console.
2. On the Admin Tab, under Tasks, click Install Packages.
   The current default client installation packages appear on the right.
3. Under View Install Packages, click Client Install Settings.
4. Under Tasks, click Add Client Install Settings.
5. Specify the name you would like the custom Client Install Settings to have.
6. Give the custom Client Install Settings a description.
7. Select an installation type from the following:
   • Unattended (Displays notification, but requires no user input)
   • Interactive (User input required)
   • Silent (No user input or display)
8. Select either Restart the computer after installation or Do not restart the computer after installation.
9. Select the installation location (default or custom folder).
10. Enable or disable installation logging.
11. Select whether or not to add the program to the Start Menu.
12. Select whether or not to maintain all previous logs, policies, and client-server communication settings.
13. Click OK.

To create a new custom Client Install Feature Set

1. Open the Symantec Endpoint Protection Manager console.
2. On the Admin tab, under Tasks, click Install Packages.
   The current default client installation packages appear on the right.
3. Under View Install Packages, click Client Install Feature Sets.
4. Under Tasks, click Add Client Install Feature Sets.
5. Specify the name you would like the custom Client Install Feature Set to have.
6. Give the custom Client Install Feature Set a description.
7. Select the Symantec Endpoint Protection features you want to include in the install package from the following list:
   • AntiVirus and AntiSpyware Protection
     • AntiVirus Email Protection
8. When you are finished, click OK.

To create the new custom install package

1. In the Symantec Endpoint Protection Manager console, on the Admin tab, under Tasks, click Install Packages.
   The current default client installation packages appear on the right.
2. Under View Install Packages, click Client Install Packages.
3. Under Tasks, click Export Client Install Package.
4. Browse to or create a preferred export folder, and select it.
5. Select whether or not you want to create a single .EXE file. Unchecking single .EXE will export mutiple files, including an *.MSI installer file.
6. Under "Pick the customized installation settings below", from the drop down menu, select your custom Client Install Setting.
7. Under "Select the features you want to use", from the drop down menu, select your custom Client Install Feature Set.
8. Choose "Export a managed client", then select the group to which the client will be installed. If no group has been created, select the Default Group. It is recommended to leave "Add clients automatically to the selected group" checked.
9. Select the Preferred Policy Mode. The default is Computer mode.
10. Click OK.

The new install package is created in the location you specified.