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  • 1.  Add template between Incident resolved and incident closed

    Posted Dec 04, 2013 06:02 PM

    Hello everyone,

    Someone know how could add a template between incident resolved and incident closed?

    Any idea to solve this requeriments?

    I have installed ServiceDesk 7.1 SP2 with SMP integrated.

    Thank you in advance!

     



  • 2.  RE: Add template between Incident resolved and incident closed

    Posted Jan 27, 2014 03:37 PM

    Are you still looking for a solution?   Are you looking to add a form or sending an email between these two?