Intel,Altiris Group

  • 1.  Add a URL into a Helpdesk Solution email template

    Posted Mar 25, 2010 04:36 PM

    I would like to add to my Helpdesk 6.x email templates a url to our website help documentation page which would be something like
    www.ourhomepage.net/help
    Any suggestions would be great!



  • 2.  RE: Add a URL into a Helpdesk Solution email template

    Posted Mar 25, 2010 04:57 PM
    1. Click Admin > E-mail Templates > List E-mail Templates
    2. Select the e-mail template you wish to modify, and click Edit
    3. You will be modifying the Body of the message.
      The text '<!-- Header =========================================== -->' appears where the header of the template e-mail appears
      The text '<!-- Message =========================================== -->' appears where the message of the template e-mail appears
    4. Type this line where you want the link to appear:
      <a href="www.ourhomepage.net/help">Can't wait?  Find a solution in our online knowledgebase!</a>
    5. Click OK
    6. Test
    Templates are just HTML.  If you need help, Google is an immediate resource and it's probably simple and has been done before.  Or you can always ask here.

    Does that help?


  • 3.  RE: Add a URL into a Helpdesk Solution email template

    Posted Mar 25, 2010 05:11 PM

    I have tried to add this


    <a href="www.ourhomepage.net/help">Can't wait?  Find a solution in our online knowledgebase!</a>

    into the email template and it does create a link in the email to the user, but when the link is selected, this is where the page attempts to open (perseus is the NS server):

    http://perseus/AeXHD/worker/www.ourhomepage.net/help

    it seems that the link is searching for some .aspx configuration file (all other links in the email template point back to .aspx files followed by arguments passed into the config file)



  • 4.  RE: Add a URL into a Helpdesk Solution email template
    Best Answer

    Posted Mar 25, 2010 05:20 PM
    Odd.  Just add http:// before the www -- I probably should have.  Does that resolve it?  We currently use an http:// reference at the end of our e-mail template; works fine and wasn't a hassle to add that I remember.


  • 5.  RE: Add a URL into a Helpdesk Solution email template

    Posted Mar 25, 2010 06:41 PM
    Thanks! Adding http:// before www does the trick
    Your assistance is appreciated!


  • 6.  RE: Add a URL into a Helpdesk Solution email template

    Posted Apr 28, 2010 06:29 PM
    thanks!


  • 7.  RE: Add a URL into a Helpdesk Solution email template

    Posted May 04, 2010 01:21 AM

    In the case of these emails, you need to copy /includes/languages/english/checkout_process.php to /includes/languages/english/[custom]/checkout_process.php.

    Another file, which contains most of the purchase confirmation verbage is /includes/languages/english/html_includes/define_checkout_success.php. Copy this to /includes/languages/english/[custom]/html_includes/define_checkout_sucess.php and modify to your liking.

    Note: Replace [custom] with the actual name of your custom template...and be sure to use the same name for all folders containing custom template files. Note: You may already have a custom template in use. (check admin tools-->select template screen to find out.) If so place the files in folders with that name.

    If you did not have a custom template already established, then you will need to activate your new custom template in admin at Tools -->template selection. You do not need to copy all default template files to your custom template folders. Only generate custom files you need to modify your site. Checks for custom files first and if a specific file is not found, it uses the default file.