Deployment Solution

Hello - we have been playing around in the Deployment Console (6.9 SP1) for a couple weeks now becoming familiar with it. Recently when we use the Remote Agent Installer, it shows succesful but the client never shows up under the Computers list. What is the first thing to check here?

Thank you!
Stephen

Make sure that the IP of the server is correct in the settings in the Remote Agent Installer.

Thank you for the reply - I verified the correct settings. I just noticed on the clients when I click on the a in the system tray the status shows "Connect failed. Error: The server is not responding or is not running. It looks like all of my machines are showing this. I looking on google and some said to restart the express service on the server and if that doesnt work, then reboot the server. I have tried both and still no luck . Any suggestions? Thanks!

Firewall settings on the server? Can you ping or verify the port you are using shows listening?

 I can ping the IP, how do I verify the port is listening? No settings have been changed. We were having issues with the SQL database (separate server) being with being virtualized and handling the load so we just moved it to a physical box and all odbc tests complete succesfully. We started having these issues around the time the sql server was slowing to a crawl.

 I use this tool:
http://www.microsoft.com/downloads/details.aspx?FamilyID=89811747-C74B-4638-A2D5-AC828BDC6983&displaylang=en

I think the default port is 401 (we changed ours) but look at the properties of the client machine to see what it's set for.  you can run the tool from the server or the local machine. The command line from the local machine using the tool above is something like this:

portqry -n IPADDRESS -e 401

it should return someting like this:

TCP port 401 (unknown service): LISTENING
 

 Just tried. Default port looks to be 402. I get NOT LISTENING. Is the express service responsible for this?

Look in the root of your deployment server directory ( i.e. c:\program files\altiris\express\deployment server) and find a file called default.cfg

Look in this file under [Console] and verify the port the server is using is 402.

Also, verify you don't have some other sort of port blocking mechanism in place with maybe an antivirus program or something.

Yes I see 402. No Antivirus or firewall. This is strange because the conosle was working fine 2 weeks ago and we haven't changed any settings on the server since then.

Have you tried rebooting the server?

I'd have to say i'm out of ideas right now. What you may want to try is to reinstall 6.9 SP1 or download SP2. Just remember to choose to keep your existing database or it'll get wiped. By going through the setup you can ensure that the settings are correct.

I'd make sure that the DS services are even running on the server and possibly reboot the server. Beyond that I can't see anything else to do at this point.

Stez38, Have you tried to reinstall sp1 or anything else?

Stez38, can you please reply back and let us now if you got this working and how or if you are still having trouble? We are trying to help but will need more input from you before we can.